Supervised day-to-day operations to meet performance, quality and service expectations.• Mentored team members to enhance professional development and accountability in workplace.• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.•Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process or while directing them to different departments.•Scheduled, coordinated and confirmed appointments and meetings in person and over the phone• Collected deposits, fees, and payments in-person via card and cash. and using an online system• Completed data entry and filing to keep records updated for easy retrieval; Maintained files and records by implementing effective filing systems that boosted efficiency and organization.• Maintained confidentiality of sensitive data to protect customer and business information.• Trained new team members on company procedures, customer service and issue resolution.• Handled assignments independently with good judgement and critical thinking skills.•Experienced in organizing and facilitating activities for a group of 5-110 children and adults.• Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.Promoted to Assistant Manager after 4 months of employment

• Member of the Student Services Department of Columbia College; collaborates closely with a fellow Student Services Assistant, Manager and Counsellors to provide support to over 2000+ students• Responsible for answering over 350 students’ queries and directing them to particular resources on a daily basis, scheduling and confirming appointments using outlook• Experienced with tying and proofreading important documents and completing providing data-entry tasks using Microsoft excel and office to improve efficiency of Student Services• Assisted and supported Columbia College’s largest summer semester intake by hosting online orientation and group-advising sessions via Zoom for over 600 students• Worked along with another Student Services Assistants, manager, and counsellors to ensure a smooth running of student services

• Responsible for introducing new students to the online learning platforms used by Columbia college and promoting activities to all students• Assisted around 20 students with online registration and course planning• Improved accessibility of college support to students by developing content for upcoming orientations by making videos on accessing different services and interviewing staff• Experienced with replying students via email and TEAMS to answer their queries about courses and connect them to particular resources

Enhance customer service for a mid-sized grocery store located in south Granville• Process over 900 cash, credit and debit transactions with strong efficiency• Improve communication between customer and staff by answering up to 50 phone calls within an8-hour shift• Achieves an efficient workplace by coordinating with up to 10 fellow team members