Office And Human Resource Manager
N2Revolution, Inc., Purigen98
Seasoned information technology, operations management professional supporting project flows in management consulting, civil engineering; government, aviation, banking, finance; manufacturing, pharmaceutical, and healthcare. Proven track record for exceeding corporate objectives. Organized and detail-oriented with demonstrative project coordination skills. Practiced prioritizing and managing tasks. Excellent interpersonal skills. Able to develop easy rapport with others while building trust. Versatile and resourceful team player who is willing to do whatever is necessary to complete goals and meet deadlines. Polished and professional, yet warm and accommodating. Recognized "go-to" person for a broad range of issues and concerns for resolutions. Committed to providing the highest levels of customer service. Established processes to ensure customer satisfaction. Planned, reviewed, analyzed and devised processes to track and monitor development escalations, interfaced with management and support teams, coached, mentored employees as deemed necessary; tracked several issues of five modules closed and resolutions. Ensured major milestones are completed and posted. Utilized Track It Pro to develop and produced statistical analysis for development resources and allocation planning. Seek knowledge, obtained data, reviewed, analyzed, and prepared statistical analysis; submitted to management for resource allocation. Developed processes to track and communicate defects and/or clients issues to managers. Maintained human resource regulations and protocals. Coordinated development employee contact, Beta and Alpha Testing and paid Time off on SharePoint. Validated Clear Quest (CQ) releases, documents pending defects and communicated to managers; coordinated timely functional walkthroughs. Coordinated and monitored Human Resource Retirements' processes, polices, expectations paid time off requests and submit to payroll.
