Rosette Bernardo Email & Phone Number

Manila, National Capital Region, Philippines

Manila, Philippines

RELX Group (formerly Reed Elsevier) is a leading global provider of professional information solutions in the science, medical, legal, risk management and business sectors. We help scientists make new discoveries, lawyers win cases, doctors save lives, corporations build commercial relationships, insurance companies assess risk, and government and.

Metro Manila, National Capital Region, Philippines

At LexisNexis Canada, we’re dedicated to our customers, to innovation and to the rule of law.We’re committed to delivering information and workflow solutions to Canadian legal professionals to make their work lives easier. LexisNexis® Canada is part of LexisNexis® Legal & Professional, a leading global provider of information and technology solutions that.

Manila, Philippines

• ProV is a Global System Integration Company Headquartered in Tampa, Florida, we also have offices in Philippines, UK, Netherlands & India. ProV offers top class IT consulting Services, providing strategic and.
• Effectively communicates ProV International's services to customers & prospects.
• Manages customer's expectations in terms of service delivery.
• Works closely with the CEO and Directors to ensure customer requirements are met and delivered.
• Develops, executes and implements effective sales strategies to ensure that targets are consistently met.
• Coordinates, prepares & develops competitive proposals for identified opportunities.

One Julia Vargas, Ortigas Home Depot Complex Julia Vargas Avenue, Pasig City

• Reported to the Director of Operations.
• Responsible for the development and performance of all sales activities of the assigned account.
• Provided leadership towards the achievement of maximum profitability and growth in line with the company and client’s vision and values.
• Established plans and strategies for the improvement of sales.
• Prepared action plans by individuals and teams for effective sales performance.
• Conducted review with Senior Management to build more effective communications, to understand training and development needs and provide insights for improvement of sales performance.

• Reported to the CEO and assisted in the overall management of Outbound Sales Operations.
• Worked with the different departments and functional groups to ensure support services and processes are implemented and provided for the achievement of Corporate Goals & Targets and satisfaction of Clients expectations.
• Provided direction and supervised the activities of the Operations Managers to ensure revenue targets, productivity and efficiency metrices are met.
• Monitored performance and worked with the Operations Managers in formulating action plans and strategies including motivational activities that will further improve sales productivity and agent efficiency.
• Ensured that company policies, operational processes & procedures, including management instructions are properly cascaded and implemented in the Operations Department.

• Handled a variety of sales account ranging from Business to Business and Business to Consumer orientation.
• Managed client relationship through regular business reviews and meetings. Also conducted weekly monitoring sessions with the client to review program and reps’ performance. Assisted clients during vendor visits..
• Monitored program’s performance and profitability based on goals set by client. Closely worked with Team Supervisors to ensure that these goals are met and came up with game plans to sustain and improve performance..
• Handled different reports and analytics requested by clients. Facilitated daily performance reports that discussed the different KPIs of the program. Reviewed targets for daily, weekly and bi-monthly performance.
• Administered list management by handling requests to process and upload leads. Ensured that proper protocols for DNCs (Do Not Call) and state suppressions are implemented. Tracked list performance and monitored list.
• Reviewed and understood different processes involved with the program to strengthen or further improve the process.

• Handled a team of Quality Assurance Analysts (QAA) and developed their ability to assess Call Center Agents (CCA) through daily monitoring of live calls.
• Monitored and evaluated performance of each QAA to be able to identify different ways to bring out more desirable results from the team.
• Generated game plans, activities and trainings that would further enhance QAAs’ skills and knowledge.
• Designated and reviewed different tasks and reports of QAA and ensured that they are being accomplished accurately and on time.
• Ensured that all policies, practices, campaign/program guidelines and standards of the company and its clients are adhered to.
• Disseminated different campaign updates and other pertinent information that may affect the quality of calls and validity of sales.

Philippines

• Handled a team of Quality Assurance Analysts (QAA) and developed their ability to assess Call Center Agents (CCA) through daily monitoring of live calls.
• Monitored and evaluated performance of each QAA to be able to identify different ways to bring out more desirable results from the team.
• Generated game plans, activities and trainings that would further enhance QAAs’ skills and knowledge.
• Designated and reviewed different tasks and reports of QAA and ensured that they are being accomplished accurately and on time.
• Ensured that all policies, practices, campaign/program guidelines and standards of the company and its clients are adhered to.
• Disseminated different campaign updates and other pertinent information that may affect the quality of calls and validity of sales.

Philippines

• Monitored calls using the Quality Assurance Terms to identify areas for opportunity for each Call Center Agent (CCA).
• Monitored and gave feedback on CCAs’ performance/call handling skills to the Team Leaders (TL) or the appropriate personnel working directly with the CCAs.
• Helped ensure internal performance standards are met on all programs across all centers by listening to live calls and ensuring that CCAs are using appropriate effort in handling their calls.
• Helped improve programs through script suggestions and trend tracking.
• Helped maintain and organize all CCA monitoring files and databases.
• Handled monitoring sessions with the clients and account managers.

Philippines

• Markets company’s business by means of outbound calls.

Bachelor Of Science In Biology

Education record