*Resolve customer complaints or answer customers' questions regarding policies and procedures.*Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.*Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.*Implement corporate or departmental policies, procedures, and service standards in conjunction with management.*Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.*Train or instruct employees in job duties or company policies or arrange for training to be provided.*Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.*Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.*Recruit, interview, and select employees.*Interpret and communicate work procedures and company policies to staff.