.1. The objectives of my study was -To identify and understand the initial post purchase perception of customers..2. Conducted in-person and on call interview with over 100+ respondents in assigned territory based on primary research project requirements..3. Prepared secondary data source with the help of sampling technique like - Convenience sampling, Purposive sampling, Snowball sampling..4. Identify research needs like CSAT & Customer experience of our clients and… Show more .1. The objectives of my study was -To identify and understand the initial post purchase perception of customers..2. Conducted in-person and on call interview with over 100+ respondents in assigned territory based on primary research project requirements..3. Prepared secondary data source with the help of sampling technique like - Convenience sampling, Purposive sampling, Snowball sampling..4. Identify research needs like CSAT & Customer experience of our clients and determine the most effective and efficient way to meet these needs..5. Comprehended various model to study customer satisfaction like-Customer satisfaction score & Net Promoter Score..6. Analysed data using SPSS tool and presented results of segmentation (cluster analysis) and potential factors (regression analysis)..7. Developed research reports of findings for management. Show less

.1. Management and development of Distributor and Dealer (3S) network in assigned territory for Industrial Engines, Marine Engines and Diesel Genset markets..2. Worked directly with Fire Fighting Pump & Various Industrial Engine applications-OEMs, Client partner & consultants..3. Contributes to creative ideation for ATL - BTL marketing activities, promotions and events that are executed in the market to ensure functional effectiveness of business..4. Analysing market… Show more .1. Management and development of Distributor and Dealer (3S) network in assigned territory for Industrial Engines, Marine Engines and Diesel Genset markets..2. Worked directly with Fire Fighting Pump & Various Industrial Engine applications-OEMs, Client partner & consultants..3. Contributes to creative ideation for ATL - BTL marketing activities, promotions and events that are executed in the market to ensure functional effectiveness of business..4. Analysing market trends and competitive actions to develop strategic plans to grow sales volume and market share..5. Develop strong customer data bank with the help of loyalty program within current Key accounts to help cross-sell and up-sell opportunities for team, along with creating a strong referral network.Highlights.1. Increased sales volume from 10 nos. to 60+ nos. and improved sales growth to 3x by implementing “SMALL POCKET” selling technique across the industrial market..2. Generated revenue more than INR 1 crore and increased growth more than8% YOY..3. Received Spot award - Market survey for engines used in Marine application & Harvester segment. Show less