Supervise front desk operations, maintaning an efficient workflow that resulted in a 15% quicker check-in process.Played a pivotal role in creating a guest loyalty program that increased return visits by 18% within a yearHandled customer concerns and feedback, improving overall guest satisfaction by 20%Responsible for checking in passengers and creating boarding passes.Assisted airport personnel in handling special situations concerning passenger with special needs and oversize luggage.Often asked to assist customers who started off angry but were eventually taken care of.

Supervise front desk operations, maintaning an efficient workflow that resulted in a 15% quicker check-in process.Played a pivotal role in creating a guest loyalty program that increased return visits by 18% within a yearHandled customer concerns and feedback, improving overall guest satisfaction by 20%Responsible for checking in passengers and creating boarding passes.Assisted airport personnel in handling special situations concerning passenger with special needs and oversize luggage.Often asked to assist customers who started off angry but were eventually taken care of.Provided bar/table service and guest services in a high-volume (over 520 customers per day), fast-paced restaurantUtilized knowledge of over 110 mixed beverages, specialty liquors, and craft beers to deliver drinks in a timely fashion

Inventing specialty drinksMaintaining relationships with members of the craft liquor community, such as distributors and brewersScouting popular drink trends within the communitySetting drink pricingCommunicating menu changes and additions to bar management and ownershipIntegrating new menusMaking specialty mix-insNegotiating price with distributorsCreating systems for the everyday operation of the bar, such as checklistsTraining other bartendersThe roles and requirements for this position may vary from bar to bar, depending on its needs and resources.