Roshan Devadiga Email & Phone Number

Mumbai

Working as Team Leader in HR Consultancy Services in Sales.

Mumbai, Maharashtra, India

India

Front office, Restaurant, Banquets, Destination Wedding, Manage Housekeeping, Managing escalations of guests

Courtyard Marriott

Also worked as Recruiter in HR. Recruiting therapists and Managers, conducting interviews

Santacruz

Mumbai Area, India

• Voice coach for Barclays Digital Servicing process (online banking) for clients based in UK
• Line training which involved training new joiners for Barclays digital servicing process
• Initiated operations improvements to improve overall call center productivity.
• Oversaw call center employees to ensure customer satisfaction goals were consistently met.
• Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
• Analyzed call volume and average call time to monitor Customer Service Representative Performance and productivity.

Mumbai Area, India

• Customer service for voice based process (Talk Talk process) handling inbound calls for providing broadband connection for UK customers.
• Addressed and resolved customer product complaints empathetically and professionally.
• Effectively managed a high-volume of inbound and outbound customer calls.
• Answered a constant flow of customer calls with up to 30 calls in queue per minute.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Identified chronic customer issues by creating and maintaining customer complaint log.