Accomplishments:- Lead SolarWinds (SW) projects involving implementation and configuration for the following modules: NPM (Network Performance Manager), NCM (Network Configuration Manager), VMAN (Virtualization Manager), NTA (Netflow Traffic Analyzer), IPAM (IP Address Management Software), SAM (Server and Application Monitor), DPA (Database Performance Analyzer), WPM (Web Performance Monitor) and LA (Log Analyzer) on the Orion platform. This effort increased IT Service visibility by 400% and reduced root cause analysis discovery time by 620%. - Responsibilities will also include work in partnership with technical teams in the execution of new systems infrastructure, enhancements, hardware changes, sustaining current and inherited systems, solving challenges, improving, and enforcing practical procedures.- Support LANs, WANs, network segments, Internet, and intranet systems across multiple locations/data centers- Work together with internal and external support, application, and business teams to ensure accurate enterprise monitoring and alerting on all required/critical IT Infrastructure Services. - Identifying, support and configure Orion standards for monitoring capabilities and deliver an adaptable, safe, consistent, and cost-effective set of datacenter and cloud monitoring services.

Accomplishments:- Lead SolarWinds Orion Platform redeployment. Increased the monitoring insight by 600% from original deployment. Leveraged NPM, NTA, NCM, VMAN, DPA, SAM and IPAM modules. Environment included over 10K nodes.- Directed the efforts involving for strategical planning, procuring, testing, implementing and supporting of modern IT solutions. - Spearheaded the transition of on premises services to Azure Cloud: Disaster Recovery (Azure Site Recovery/AVS), Backup and Recovery, Non-Production environments resulting in over 2 million dollars in savings. - Achieved the successful reduction of P1 Disaster Recovery times from a typical 48hrs window to 4hrs (1200% recovery improvement). - Increased Asset Management (ITAM) performance visibility and alerting by 400% and decreased root cause identification timeframes by an average of 620%. Lead architect responsible for the rapid redeployment FTE statewide roadside and data center monitoring solution.- Guided the overhaul and integration the ITSM solution (CA UniCenter). Created a comprehensive migration plan that paved the way for the deployment of a fully endorsed ITSM solution.

BAU Duties: Administer/Troubleshoot/Efficient: Active Directory, MS Exchange, Windows Server 2012 & 08, SharePoint 2010, Lync 2010/2013, Windows 7 Enterprise, Windows 8 and 8.1, Ruckus Wifi Controller & APs, Barracuda SPAM Filter, Direct Access, DHCP, DNS, Network Documentation, ITIL, Change Management, Empower, AccuEngine, Answers On Demand, Paperless Solutions, Patch Management, Hardware and Software Asset Management, POS Micros devices (Tablets and host machines), Microsoft Azure Administration, Office 365 Exchange Administration, Skype for Business 2015.- Call Logging Replacement Project (Crow Canyon) – Help Desk Manager- Lync Server 2010 Deployment (VOIP Solution) – Project Manager- Network Upgrade - Project Manager- NEC PBX Upgrade - Project Manager- Desktop/Laptop Hardware Refresh – Project Manager- Printer/Copier Deployment - Project Manager- Campus Wi-Fi Integration - Project Manager

Administer/Troubleshoot/Efficient: Active Directory, MS Exchange, Windows Server 2012/08/03, SharePoint 2010, Lync 2010/2013 Enterprise Std. Edition, Windows 7 Enterprise, Windows 8 and 8.1, Ruckus Wi-Fi Controller & APs, Barracuda SPAM Filter, Direct Access, DHCP, DNS, Network Documentation, ITIL, Change Management, Empower, AccuEngine, Answers On Demand, Paperless Solutions, Patch Management, Hardware and Software Asset Management, POS Micros devices (Tablets and host machines), VMWare, Azure.

Hardware and Software Enterprise Rollout Project – Network Setup•Network Setup - configured a staging area for the Desktop Support team to support the Hardware/Software refresh project •Network Setup - installed and configured a network switch in a designated server rack located in the NOC •Network Setup – switch was required to be configured on its own VLAN connected directly to our Software Deployment Server bypassing existing network traffic •Erased the Operating System installed by the OEMs using software•Used PXE Boot Client to connect to the deployment server and download/install preconfigured operating system images•Participated in the actual physical desktop deployment•Provided face to face and phone support with troubleshooting issues (Hardware/Software) due to the rollout

Project Management - IT Service Delivery Project • Served as the SME for a PMO managed project for a IT Ticketing System/IT Service Manager Application• Co-authored the Business Requirements document • Assisted IT developers to creating a comprehensive Detail Design• Created test cases for Infrastructure application testingBAU Duties• Handle high severity Help Desk calls• Communicate with management via protocols for system outages• Provide training, knowledge transfers and documentation to ensure the Help Desk staff has the appropriate knowledge to address problem calls• Monitor and report calls/call metrics from the time they are opened until the time they are closed• Troubleshoot/Utilized a multitude of a third party applications/platforms such as: Active Directory, Adobe Acrobat, Altiris Recovery and Deployment solutions, Checkpoint Firewall VPN, Cisco VPN software, Cisco CUCI Client, Citrix, Documentum, HEAT, Internet Explorer, Intel Pro Wireless, Java, IBM Communication Terminal Sessions, Microsoft Lync, Microsoft Office Suite, MS SQL Tools, ODBC Drivers, Oracle applications, PGP encryption, Right Fax, SafeBoot, SharePoint, Source Safe, Symantec Endpoint Encryption, Symantec Endpoint Protection, Teamtrack, Tenrox, Windows 95 to Window 8 etc.

•Provide frontline technical phone support to all NCCI employees•Troubleshot over 160 different applications that were either developed by third party vendors or internally developed•Served as the main contact person for major system outage. In charge of communicating and research the scope for the issue BYOD (Bring your own Device) Program•Serve as the lead Help Desk customer support contact for all employees•Setup and troubleshoot mobile (iPhone 4G or higher) devices•Possess an in-depth understanding of the architecture and the IOS configuration required for the WIFI and Mail Client configuration Application Availability Reports •Responsible for providing a monthly detailed statistical report regarding Major Application/Server outage downtime reporting•Report encompasses over 147 diverse internal and external customer facing applications •Report involves working with Application Development Managers/Technicians and various members of Infrastructure Support Teams•The report is reviewed by our company IT executives such as: the Directory on IT Quality Assurance and the IT Chief Information Officer •Report is also taken in consideration by manager when determining bonus/merit increases for infrastructure employees

•Oversee the development, testing and implementation of new enhancements and fixes to existing applications• Actively participated in the writing of business requirements for the design of a Customer Relationship Management (CRM) application •Primary contact to modify security access for end users who directly connect to the CRM application