Roshan Kumarasinghe Email & Phone Number

Colombo, Western Province, Sri Lanka

Lead and manage the incident management process from start to finish.Coordinate with technical teams and stakeholders to ensure timely resolution of incidents.Prepare guidance and training materials on incident management processes.Continuously review and enhance incident management procedures.Achievements - Managed and trained the IT Operations team (L1, L2, and Help Desk) to improve teamwork and knowledge-sharing programs, leading to enhanced support team performance.

Working cross-functionally with design and technology teams to ensure the timely and quality release of products/ enhancements.Analyzing product performance and redesigning All products.

Battaramulla, Western Province, Sri Lanka

Responsibility to support the leading Banks in Sri Lanka Functioning with All Epic CEFT & JustPay(middleware) system applications, ACS & SMS services. Full support responsibility in Peoples bankEPF & ETF systems.Helped product managers, BA, and QA teams improve offerings by relaying constructive feedback.Traced root causes of a malfunction using specific diagnostic procedures, scripts, and programs.Assisted customers with device-related problems for mobile Applications both Android and iOS.Adjusted quickly to different types of service issues and System problems and implementedsuccessful solutions.Answered user inquiries regarding Payment software operations to resolve problems.Maintained detailed records of daily support activities and resolutions.Supported team members need skills to sort the issues.

Colombo, Western Province, Sri Lanka

Lankasign- Digital Certificates Authority in Sri Lanka.Fully responsible for total operations of LankaSign Security Certification Service Provider (CSP), smooth operations of National Payment systems that depend on LankaSign and JustPay retail mobile payment platform operations end to end.Security and System Operation involvement for documentation automation project of SL Customs (Asycuda).Security Solution provider and a member of Cheque Image Truncation System’s(CITS) Online ImageTransfer Solution to facilitate a cost-effective solution & US Dollar draft Image Truncation System forall licensed Banks Operating in Sri Lanka to transmit their daily cheque volumes & USD truncation.Technical & system support for Central Depository System (CDS) DS3 system for digitalizing thesettlement schedules of CDS, E-Co system of Ceylon Chamber of Commerce on digitalizing thecommercial document registration.Contribution Data Centre Upgrading & migration LankaSign to New Data Centre Head office & DRthe site, Revamp development of LankaClear Corporate Web.Provide the Support for the Senior Manager to achieve the timelines on the Different Projects.Operational and conducting Business-related Support with many vendors and Internal staff.Analyzed and corrected daily operations issues to increase the quality of security service delivery.

Colombo, Western Province, Sri Lanka

Met changing business demands by updating databases with modifications and new deployments.Maintained consistency and managed integration with existing structure through decisive leadershipof new development.Mentor System Support Specialist to perform tasks end-user support, trouble ticket resolution, filesystem management, support server installation/configuration, and process/procedural updates.Responsibility of day to day smooth operation and preventive maintenance in all CITS, CCAPS &LPOPP backend systems operations Contribution to CITS ONLINE project UAT & bank side technicalsupport.

Colombo, Western Province, Sri Lanka

Provided first-tier support services during times of high volume demand or limited resources.Helped users install, use, and update computer applications and systems.Developed and documented product definitions, stakeholder needs, and product features.Offered phone support for hardware, software, and networking issues.Configured, installed, and troubleshot components to support network objectives.Troubleshot program and system malfunctions to restore normal functioning.

Colombo, Western Province, Sri Lanka

Analysis to ensure security systems are effective in meeting integrity standards in ICTA e-gonerproject for the government sectors.Audit the data management systems, processes, technology for judging the effectiveness of theinformation security systems.Conducted risk and vulnerability assessments at network, system, and application levels.Researched, evaluated, and recommended new security tools, techniques, and technologies inalignment with IT security strategy.Performed analyses to validate established security requirements and to recommend additional safeguards.Formulated operational risk mitigations and security awareness programs.Safeguarded digital data from destruction, disclosure, and unauthorized modifications.Managed implementation of new systems, coordinating closely with internal personnel and outsidevendors.

Advanced Certificate, Cybersecurity, Pass

Assignment based

Advanced Certificate, Project Management, Pass

Chinese Language - Pinyin, Pass

Basic Chinese

Master Of Business Administration, Business Administration And Management, General

Diploma, Financial Technology

Cyber Smart Program- Pki & Cyber Security, Pki & Cyber Security

Activities and Societies: PKI & Cyber Security

Server Virtualization With Windows Server Hyper-V & System Centre - Ms 20409

Server Virtualization with Windows Server Hyper-V & System centre- MS 20409

Android Mobile App Developer, Android Mobile App

Activities and Societies: Android mobile app Development

Rhca

Activities and Societies: RHCA

Windows Server 2016 - (Mcsa)– Ms 20740B

(MCSA)– MS 20740B

Cyber Security (Hackathon

InfySEC 2017

Bachelor Of Science (Hons) - Information Technology, Information Technology

Activities and Societies: Projects Final Year research – Epidemic disease prevention and awareness program & Forecasting Dengue Patient.