Execute a variety of security/compliance processes, Monitor, respond to and resolve security related alertsUtilize Footprints ticketing system to document status updates and problem resolutions.Document and Assess security monitoring and scanning infrastructure.Determine security issues and gaps by using a risk-based approach.Identify opportunities to improve workflow and security posture and other related duties assigned as needed for this security, compliance and oversite role.

Monitor and test network performance and provide network performance statistics and reportsIdentify security issues and recommend remediation plansWork within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructuresDevelops and implements disaster recovery plans with service providers and network carriersMonitor network performance/utilization statistics and recommend/implement changes to ensure optimum network performance/utilizationPerform application code deployment, configuration management, security management, engineering and implementation activitiesDefine, drive and lead continuous improvement of service, technology and process improvementPartner with performance engineering and application development groups on project and production initiativesResolve issues and escalate to network team management when necessary; create, review, and maintain documentation; process / manages Autosys batch jobs Advanced knowledge of interfacing technologies such as networking, storage,applications and data centre technologiesDefine technical and procedural solutions for server monitoring, tuning and Capacity ManagementAssist in developing methods to minimize customer impact, create/edit project documentation, and transition new services to operationsParticipate in and provide guidance on infrastructure systems, process improvements, performance, etcAssists the Problem Management IT SERVICES Process Owners in ensuring consistent end-to-end application of the Problem Management process across OrganizationSupport the development and management of the core IT Infrastructure and manage the optimisation of key processes related to the use of the systemsAnalyze existing operations and make recommendations for the improvement and development of the relevant IT systemsPerformed security system updates on a regular basis with associated technical documentation.

Oversaw the installation, configuration, and utilization of hardware & software to monitor network health and security; performed monthly preventative maintenance tasks on computers, network devices, and printers Efficiently identified and corrected faults in operating systems including Windows 7 and Windows XP Coordinated the installation, modification, and repairs of computer hardware, software, and network systems Provided desktop support as part of a team for over 600 users in Windows 7 and 10 environment; directed support for Citrix, VPN, Microsoft Exchange, and Outlook users Managed Active Directory user accounts for new hires and assigns user access rights to various network groups and directories Performed administrative services on a server including creating, maintaining, and deleting user accounts, assigning security policies, setting activation passwords & overseeing high-value sensitive devices Reimaged\Restored and prepared workstations using KACE Deployment; documented, solved, and escalated tickets pertaining to functionality using Service Now and KACE

• Oversaw the installation, configuration, and utilization of hardware & software to monitor network health and security; performed monthly preventative maintenance tasks on computers, network devices, and printers• Coordinated the installation, modification, and repairs of computer hardware, software, and network systems• Provided desktop support as part of a team for over 600 users in a Windows 7 and 10 environment; Directed support for Citrix, VPN, Microsoft Exchange and Outlook users• Performed administrative services on a server including creating, maintaining, and deleting user accounts, assigning security policies, setting activation passwords & overseeing high-value sensitive devices• Reimaged\Restored and prepared workstations using KACE Deployment; documented, solved and escalated tickets pertaining to functionality using Service Now and KACE• Prioritized technical inquiries for several organizations worth of IT applications issues of claims center and policy center; provided support to business-critical users and customers with applications, servers, desktops, printers, copiers and network issues• Documented, solved and escalated tickets pertaining to functionality using Service Now, worked closely with developers, programmers, and quality assurance to ensure systems and components worked correctly• Reviewed consistently the highest number of tickets during outages; maintained a high individual close rate with the first-time resolution; ensured excellent customer service and consistently achieved benchmark level of service• Raised the productivity of the store by 40 % by diagnosing and resolving reported and ticketed problems related to ESVS application

Troubleshot and repaired malfunctions in various electrical and armament systems necessary to operate mission readiness to maintain 100% readiness all the time.Performed maintenance operation checks and inspections as prescribe by the manual to maintain equipment readiness to the highest level to achieve company goals.Diagnose and repair (or replace) components of aircraft subsystem assemblies such as rotors,and mechanical flight controls.Lead personnel when performing inspections, repairs, and component replacement on the aircraft.Complete inspections, up to the total disassembly of aircraft, in order to ensure airworthiness IAW FAA and Military regulatory requirements.Service aircraft components and subsystems.Facilitate and comply with required upgrades to the aircraft and subsystems.Utilized the ULLS-A(E) client software to log and maintain accurate records of aircraft flight time, inspections, engine health assessments, and maintenance performed.

Implement, maintain and repair a Microsoft SQL database that is used by government aviation units around the globe.Identified and corrected faults in operating systems including: Windows 7, Windows XP, Windows Server 2008 & 2012.Responsible for accurate monthly reporting of our aircraft to Central Command.Responsible for information technology equipment in excess of $100,000.00 with $0 dollars in loss.Responsible for the design, maintenance, and diagnosis of faults in a network consisting of five servers, 148 clients, 39 aircraft logbooks, and several support devices.Responsible for the design and implementation of standard operating procedures for many tasks including, network security breaches, network outages due to natural disaster, system preventative maintenance procedures, server backup procedures, and many others.Installed, configured, and utilized Linux software to monitor network health and security.Performed monthly preventative maintenance tasks on computers, servers, network devices, and printers.Advised commanders in the implementation of new technology and upgrades.

• Assisted Customers.• Completed store operational requirements by scheduling and assigning employees.• Maintained store staff by recruiting, selecting, orienting, and training employees.• Identified current and future customer requirements by establishing relationship with potential and actual customers.• Ensured availability of merchandise and services by approving contracts; maintaining inventories.• Secured merchandise by implementing security systems and measures.

Assisted students in Computer assignments adding 15% higher grades on average per student. Supported student in basic mathematics including calculus, algebra resulting confidence in solving mathematical problems and growing in grades table by one level in average.