* Greeting guests upon arrival and making them feel welcomed.* Administering check-ins and check-outs.* Managing desk with hostess to take reservation of table/PDR and follow up with guest/client * Handling lobby area and co-ordinate with housekeeping supervisor and maintenance team.* Responsible for a cash float throughout shift and ensuring it balances correctly at the end of shift.* Making DMR.* Raise complaint ticket and close complaint ticket.*Technician team allocation as per requirement.* attend client call and resolve it.* Listen to guest’s complaints or concerns and resolve their issue in a timely manner* Keep work area neat and tidy* Supervise Outlets to give high standards of service in terms of time, quality and personalization* Supervising, guiding and motivating, colleagues work together and ensure they're delivering good guest/client service.* Ensure that staff meet hygiene and discipline standards.* Ensure that the Outlets is free from hazards.* Vendors and stationary management.