As a Tech Lead/Engineering Manager at Innovate Tech, I drive the architecture, development, and scalability of distributed applications for our flagship platform, MySecondTeacher. My role encompasses defining application and infrastructure architectures, selecting optimal tools and technologies, and guiding the team in coding standards and development workflows. I lead backend development efforts, leveraging technologies like .NET Core Web API, Node.js, and AWS services, and oversee all phases of the software development lifecycle. I spearhead research and development initiatives to enhance product quality, stability, and performance while mentoring team members and contributing to talent acquisition through technical interviews. Joining Innovate Tech has allowed me to blend my passion for education and technology while driving innovation in the EdTech space.

Client: Ministry of Finance, Government of NepalIn my capacity as a Technical Lead for the Ministry of Finance, Government of Nepal, I assumed leadership roles in pivotal projects, notably the Line Ministry Budget Management System (LMBIS) and Treasury Single Account (TSA) initiatives at the Financial Comptroller General Office.Project Overview:I spearheaded the development and implementation of LMBIS, an online system pivotal for annual work plans and budget proposals within the Ministry of Finance. Additionally, I oversaw the TSA project, a web-based solution streamlining budget authorization and disbursement processes through the treasury single account.Key Responsibilities:• Orchestrated stakeholder meetings to gather comprehensive business requirements, fostering collaborative knowledge exchange.• Conducted thorough analysis of existing database structures, devising and implementing change scripts aligned with project objectives.• Implemented modifications to existing data and generated change scripts to adapt to evolving project needs effectively.• Designed robust APIs to facilitate seamless data integration between TSA and LMBIS systems, optimizing operational efficiency.• Managed deployment of change and upgrade scripts across Federal and State Government databases, ensuring minimal disruption.As Technical Lead, I played a crucial role in enhancing financial management systems, contributing to more efficient budget planning and authorization processes within the Government of Nepal.

As Associate Technical Lead at Softvision Suite Application, I managed the customer support division, overseeing 70+ clients. My duties involved detailed analysis of customer-reported issues, including root cause identification and impact assessment on interconnected modules. I generated comprehensive reports like Root Cause Analysis, Business Requirements, and Unit Testing documentation. Prioritizing efficiency and client satisfaction, I streamlined ticket resolution processes, maintaining transparent communication through the Support Portal and email. I cultivated strong client relationships by delivering professional support interactions. I curated an extensive knowledge base within the Support Portal, facilitating rapid issue resolution and enhancing overall customer satisfaction. I conducted meetings with the Development team to discuss reported bugs and oversaw all changes, enhancements, and releases, ensuring smooth transitions for clients. Additionally, I provided off-hour support for urgent issues, demonstrating commitment to client success.Key Responsibilities:• Led customer support division for Softvision Suite Application, serving 70+ clients.• Conducted detailed analysis of customer issues, identifying root causes and assessing solution impacts.• Generated reports including Root Cause Analysis, Business Requirements, and Unit Testing documentation.• Prioritized and resolved tickets efficiently to ensure timely client assistance.• Maintained transparent communication via Support Portal and email, providing regular updates until resolution.• Conducted live meetings to expedite resolution of high-profile issues, leveraging online platforms and telephone conferencing.• Acted as a mentor to junior developers, providing technical guidance and support in their professional growth.