Roshanda King Email and Phone Number
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I am a versatile Global IT leader in diverse industries with a proven track record in transforming teams and delivering measurable outcomes through innovation, automation, and employee engagement. With expertise across Agile, Waterfall, and hybrid project management frameworks, I excel at aligning IT delivery with business goals, fostering cross-functional collaboration, and driving operational efficiency in dynamic, matrix environments.Known for building high-performance teams, I have successfully turned around low-performing groups by increasing test coverage from 20% to 100% within one year. My leadership in automation has reduced testing times by 85%, while cultivating offshore vendor partnerships that resulted in $1.5M annual savings. I am passionate about using technology to create value, enhance operational efficiency, and foster continuous improvement.Key Accomplishments:•Project Management Excellence: Achieved 99% predictability, 2% CFR, and single-digit lead/cycle times for Agile and Waterfall teams.•Automation & QA Leadership: Implemented comprehensive test automation frameworks, leveraging tools like Selenium, Azure DevOps, OATS, and TestComplete to streamline operations.•Cross-Functional Leadership: Led Agile, Waterfall, and hybrid projects, delivering strategic initiatives across multiple industries and functions.•Performance Management: Spearheaded OKR and KPI tracking, surpassing KPIs by 35-80% and driving business results.•Cyber Risk Mitigation: Reduced critical vulnerabilities by 80% and minimized business application risks by 36% through cybersecurity audits and risk management.•Executive-Level Insights: Compiled CIO business reports and divisional scorecards, providing actionable insights into project performance, risks, and financial health.I am committed to fostering a collaborative and inclusive work culture, continuously improving processes, and empowering teams to exceed expectations. My work has been recognized through leadership in IT transformation, automation, and as a finalist for Innovation of the Year.Recognized for organizational leadership & participation in advisory roles:•Innovation of the Year Finalist•Change Advocate for IT Transformation and DevOps•Women’s Inspire Network•Association of Information Technology Professionals•DFW Alliance of Technology and Women•Agile Center of ExcellenceGallup Strengths: Relator | Achiever | Learner | Arranger | Responsibility
Computerminds.Com
View- Website:
- gmfinancial.com
- Employees:
- 7060
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It Governance, Risk, Compliance, And Cybersecurity StudentComputerminds.ComTexas, United States
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Information Technology Delivery LeaderGm Financial May 2023 - PresentIrving, Texas, United StatesLed Agile transformation and IT delivery for 11 teams across Oracle Financials, HCM, and Microsoft O365, driving operational efficiency and project success.🔹 Led Agile transformation efforts within the Corporate Systems division, overseeing the implementation of Agile methodologies and serving as the Agile Metrics and Vulnerability Champion.🔹Achieved 99% Predictability, 2% CFR, single digit lead/cycle time for Scrum and Kanban teams.🔹Development operations and resources Developed and facilitated Agile assessment and maturity models to evaluate the division’s Agile practices and identify areas for improvement.🔹 Enabled OKR and KPI tracking process, ensuring alignment with organizational goals and objectives🔹 Compiled the CIO monthly business report and divisional scorecard, providing insights into project performance, risk assessment, major incidents, achievements & roadmap, and financial health🔹 Directed cyber risk exceptions and audits, including vulnerability scans, cybersecurity SLA compliance monitoring, and remediation efforts; critical vulnerabilities were reduced by 80% in Q1🔹 Collaborated with leadership team ensuring platform environment compliance and monitoring incident resolution metrics; reduced business application risks by 36% in Q1 -
Software Development Engineer ManagerGm Financial Oct 2019 - May 2023Irving, Texas, United StatesLed a cross-functional team of 15 Software Engineers, QA Engineers, and offshore resources to deliver critical business solutions across multiple systems. Oversaw full SDLC, Agile, and Waterfall initiatives, driving innovation, process improvements, and fostering a culture of automation and continuous learning.🔹 Budget & Resource Management: Managed budget allocation and resource planning for development operations, directing onshore and offshore teams.🔹 Team Transformation: Turned around a low-performing QA team and led the transition to a DevOps- centric model with over 1,000 automation scripts across multiple systems and browsers.🔹 Project Management: Delivered 75+ projects annually, achieving 85% completion on time and within budget across various organizations. 🔹 Vendor & Offshore Partnerships: Built and nurtured a high-performing offshore vendor partnership, saving $1.5M annually, and co-founded a Center of Excellence for Offshore Engagement in India.🔹 Award-Winning Innovation: Recognized as a Top 3 Finalist for 2022 Innovation of the Year for driving continuous improvements and fostering a culture of excellence.🔹 Stakeholder Collaboration: Strengthened relationships with business partners through regular meetings and post-project surveys, enhancing team visibility and service quality.
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Quality Assurance Manager - It ServicesGm Financial Sep 2016 - Oct 2019Las Colinas, TexasLed the expansion and transformation of a QA team from 2 to 16 members, overseeing critical business application testing for Oracle Finance and Human Resources. Drove efficiency improvements, cost savings, and system security enhancements by implementing QA best practices and fostering strong partnerships with stakeholders.🔹Team Growth & Transformation: Scaled a QA team from 2 to 16 members, turning around a low-performing team with 20% coverage to 100% within the first year.🔹Cost Savings: Reduced costs by $800K annually by establishing an offshore QA team in India to support business systems.🔹Process Improvement: Developed and implemented QA standards and best practices, shortening delivery cycles and improving test coverage and quality metrics.🔹Cross-Functional Collaboration: Partnered with BSA, Development, and ERP teams to deliver key projects, including a successful implementation of SuccessFactors in just 4 months, compared to a previously failed 1.5-year effort.🔹Client Satisfaction: Increased client satisfaction ratings from “Effective” to “Very Effective” by improving build quality, defect management, and closure rates.🔹Project Leadership: Led Oracle Critical Patch Updates (CPU) to enhance system security for on-premises products, ensuring the integrity and safety of critical business systems.
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Senior Test AnalystFrontier Communications 2015 - Apr 2016Developed and executed software test plans for Verizon’s $10.4Bn Florida/Texas/California local wireline and cable acquisition, ensuring continuity for services, billing, and minimal downtime throughout the transition. Orchestrated the testing of 6.7M+ FIOS Video, Data, Voice, and Copper conversion products for successful implementation into production. 🔹 Prioritized test case assignments to alleviate a testing backlog and increased service order test case execution status by 30% in 4 weeks, surpassing the original targeted completion date ahead of schedule🔹 Executed over 500 test cases monthly, verified results, opened defects in HP Quality Center, and managed through resolution with TMO, development team, and user community -
Project Manager/ Senior Business AnalystVerizon Business Aug 2009 - Apr 2015Richardson, TexasLed a 3-year, $500M program affecting multiple systems and products across the service delivery platform over a series of 18 production releases. Created a clear and effective project plan with required resources to ensure high priority projects were completed on time, within budget, and released into production without major issues. Managed User Acceptance Testing planning and execution phases for all business groups in Sales, Customer Care/Service Order Management, Service Delivery, Marketing, and IT sponsored initiatives.🔹 Completed 72 projects on time, within budget 🔹 Exceeded 27% Executive target by achieving 29% customer transition volume onto Salesforce.com quoting, pricing, contracting, ordering, provisioning, and billing; streamlined platform above 73% in 2014 🔹 Managed a team of up to 60 personnel testing up to 200 positive and negative test scenarios for key strategic company initiatives, ensuring HP ALM QC timely updates🔹 Worked with IT, Users, and Stakeholders across 15+ different platforms, resolving 421 code and architecture-related defects🔹 Assigned lead facilitator over the project and received Circle of Stars Award, after organizing and delivering a critical testing related project🔹 Administered Quality Assurance (QA) activities on multiple $10M-$20M projects and $20M-$500M programs that successfully moved the business to Automation and reduced service intervals by 58%. 🔹 Coordinated Waterfall and Agile test methods utilized during the End to End Software Development Life Cycle (SDLC). Effectively prepared business requirements definitions and test case planning-execution design steps in HP ALM Mercury Quality Center.🔹 Facilitated daily checkpoint calls, face to face meetings, and on-line demos with an audience of 20-100 onshore/offshore teams to drive progression, identify project risks, and defect resolution -
Senior Qa AnalystVerizon Apr 2007 - Aug 2009Team Lead for QA and User Acceptance Testing for all Option 2, 3 and 4 legacy MCI/Worldcom System Integration projects (software/system automation) for Sales, Order Entry, Operations, Provisioning Systems.🔹 Created test cases, design steps, scripts in HP ALM Quality Center, gathered data, and executed 100% End to End testing for automated and manual test runs. Identified and opened new defects as needed🔹 Active participate in Joint Application Design (JAD) meetings. Translated Ordering business requirements/needs to IT for Orderpro🔹 Worked directly with product management and training organizations to document Method and Procedures (M&P) for Ethernet, PIP, Managed Services, Diversity, CPE, Cloud Services, Security, Professional Services, and Alternate Finance🔹 Participated in productions process/support for User Shakeout testing -
Operations SupervisorMci Communications Aug 1998 - Apr 2007Managed team of 8-25 employees responsible for installation and maintenance of high-end commercial and corporate customers. Coached/developed employees; wrote and administered annual performance reviews.🔹 Appointed as Transition team member to move Local Service Delivery Order Entry Department from Sugarland, TX to Richardson, TX within 4 weeks. Screened resumes, interviewed, organized real estate, and staffed department in 3 months🔹 Improved QA by 30%, created checklist, balanced workload, and increased productivity to over 5,000 orders each month🔹 Submitted business requirements for system software enhancements in an effort to fully automate all engineering and circuit order management systems. Lead UAT tester for PIP, Ethernet, FRLY, ATM, CPE, ISDN, Digital Gateway, Managed, Unbundled Services, and Y2K changeover -
Strategic Planning CoordinatorMci Communications Oct 1997 - Aug 1998Facilitated daily meetings with local service delivery teams to review priority orders, workload volume, and determine daily provisioning rejects goals. 🔹 Order cycle reduced 68%.
Roshanda King Skills
Roshanda King Education Details
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Bachelor’S Degree
Frequently Asked Questions about Roshanda King
What company does Roshanda King work for?
Roshanda King works for Computerminds.com
What is Roshanda King's role at the current company?
Roshanda King's current role is IT Governance, Risk, Compliance, and Cybersecurity Student.
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What is Roshanda King's direct phone number?
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What schools did Roshanda King attend?
Roshanda King attended Baylor University.
What skills is Roshanda King known for?
Roshanda King has skills like Telecommunications, Vendor Management, Project Management, Business Analysis, Program Management, Process Improvement, Managed Services, Testing, Integration, Leadership, Call Centers, Pmp.
Who are Roshanda King's colleagues?
Roshanda King's colleagues are Chauncy Mcneal, Nancy Moran, Manuel Cordoba, Ashley Hawkins, Lily Spain, Marina Urioste, Deana Williams.
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