Responsible for ensuring the LifeWorks Way of Agile is understood and the team adheres to its practices, and guidelines.Communicates effectively, both internally and externally working with Product, Domain and Technical teams as necessaryWorks with the Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teamsResolves team impediments with other ADMs to increase the effectiveness of the application of Agile in the organizationWorks with the Product Owner and Team to estimate work and then forecast, track and report budgetWork closely with product ownership and management teams to understand product vision, and prioritization of work itemWork closely with other ADMs, development teams, Business Teams, QA team(s), Release Management team, security, load test team to ensure products are being developed and/or supported effectively and successfullyDepending on product need, there may be potential interactions with system Implementation team, infrastructure team, telephony team, etc.Working with Sr leadership (Directors/VP's /CTO/ Senior Managers) to present status of projects

• Demonstrate knowledge of Scrum, Agile theory, methodology, techniques, rules, and practices, estimating/sizing, planning, forecasting, reporting, conflict resolution and facilitation – be known as a go to person• Knowledge of current and emerging agile industry trends and best practices and internal or external business issues to improve team efficiency• Drive continuous improvement as a change agent, engaging stakeholders to identify business problems and create scalable solutions that adapt the Agile process and drive productivity throughout the project lifecycle• Ability to lead, plan, execute and evaluate project activities to ensure completion of initiatives, contributing to team's direction and function; providing advice to the team and delivery leadership• Supports an environment where team freely escalates challenges; facilitate change through positive reinforcement of successes• Ability to work collaboratively and build relationships across teams and functions• Demonstrates adaptability, flexibility and creativity in their approach to stakeholder engagement and work to support the Agile transformation agent

• Acted as a scrum master, leading the delivery of all sprints and interaction with product owners.• Facilitated and participated in Sprint planning, design, and estimation.• Monitored and track progress, prepare status reports, resolve issues, coordinate tasks, and activities directed toward completing the project goals.• Closely worked with product owners to ensure understanding of user stories and keeping the backlog groomed.• Monitored the Sprint Burndown and Conducted daily SCRUM calls and reviews of the developed products, encouraging open communication in the team.• Facilitated sprint planning, retrospective, and sprint demos.• Assisted with and remove impediments for the support of local and remote personnel.• Publicized the team's progress and successes to make sure they are highly visible to the product owners and stakeholders.• Educated team members in an agile methodology. Use of Clarity and Jira for tracking projects and tasks.• Communicated with subject matter experts (both internal and external) to understand business needs and/or prevent/resolve issues.• Worked with the team to help them understand the business requirement.• Worked with the Product Owner, team for the Sprint Planning.• Worked with other Scrum Masters to increase the effectiveness of the application of Agile Processes in the Organization.• Worked with Product owner On Artifacts Such as Product Backlog, Spring Backlog, and Sprint Burndown, Release Burndown.• Facilitated Scrum of Scrum for offshore Scrum teams.• Participated actively in the phases of the project with the business and development team.• Coordinated operational issues and facilitating cross-team coordination.

CIBC February 2017 – March 2018 • Client Engagement - Provide support for clients by helping them to manage their accounts and products. Focus on each client experience and connect on a personal level to make every interaction meaningful. Connect and refer clients to the right SIMPLII FINANCIAL contacts to enable their financial success. • Problem Solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues and know when to lean on others to find solutions. • Product Knowledge – Deeply understand SIMPLII FINANCIAL’s suite of products and collaborate with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals Achievement: • Top Dog in sales for RRSP, TFSA, Interest plus savings account – Exceeded targets by 250%. During the Q3 and Q4.• Has been a member of Pilot team for testing WDE to replace the existing system named “Call man

• Maintain regular communications with team on departmental and individual level performance expectations• Ensure team members receive appropriate reports and information regarding their performance and understand the material.• Coach individuals on performance improvement tactics while providing positive feedback to those performing above expectations.• Ensure Quality Monitoring is complete on each team member in accordance with departmental policy.• Determine training needs, oversee development of training material and participate in the execution of the departmental training plan.• Interviewing and selection of customer service associates. • Analyze and propose process improvements consistently• Ensure Quality deliverables are per the SLA• Strong focus on people• Manage escalations• Lead weekly team/node calls• Handle internal and external customer issues requiring Management attention• Identifying the automation scope in the project• Supporting application development team for UAT and SRT phases for while onboarding new clients and upgrading the applications. • Raising incidents to tech team to solve any technology related issues