- Conducting regular briefings and operational meetings with all head of departments.- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.- Ensure all decisions are made in the best interest of the hotels and management.- Developing improvement actions and carry out costs savings.- A understanding of P&L statements and the ability to react with impact strategies- Maximizing rooms and F&B revenue through innovative sales practices.- Coordination with HOD's for the execution of all activities and functions.- Overseeing and managing all departments and working closely with department heads on a daily basis.- Manage and develop the Hotel Executive team to ensure career progression and development.- Lead in all aspects of business planning.- Respond to audits to ensure continual improvement is achieved.

Joined as Resident Manager and got promotion as a GM-Operations within a short span of tenure.

- Responsible for maximizing overall revenue through development and implementation of effective inventory and pricing strategies.- Conducting weekly Revenue Management meeting.- Forecasting- Budgeting- Managing all OTA channels- Maintaining rate parity in all channels- RateGain (Channel Manager)- PriceGain (Shopping tool)- Trust- YourVoyager (CRS)- Market Vision (Shopping tool)- SynXix CRS- Preparation of month end reports.- Oversee the maximization of revenues through the combined efforts of the Reservations & Sales Departments.- Gather and analyzes statistics, yield information and all other relevant information in order to identify potential new business, markets and trends and to minimize risk.- Recruit, manage, train and develop the Revenue Team.- Checks distribution channels regularly for hotel positioning, information accuracy and competitor positioning. - Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate. - Assists in creating and positioning long-term strategies for all segments (group, transient, long stay, corporate, leisure & e-commerce) that are in alignment with brand standards and property objectives. - Analyze the performance of the hotel and look after the market and competitors (past performance & forecast).

-Responsible for maximizing overall revenue through development and implementation of effective inventory and pricing strategies.-Conducting weekly Revenue Management meeting.-Forecasting-Budgeting- Managing all OTA channels- Maintaining rate parity in all channels- RateGain (Channel Manager)- PriceGain (Shopping tool)- Trust- YourVoyager (CRS)- Market Vision (Shopping tool)- SynXix CRS- Preparation of month end reports.- Oversee the maximization of revenues through the combined efforts of the Reservations & Sales Departments.- Gather and analyzes statistics, yield information and all other relevant information in order to identify potential new business, markets and trends and to minimize risk.- Recruit, manage, train and develop the Revenue Team.- Checks distribution channels regularly for hotel positioning, information accuracy and competitor positioning. - Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate. - Assists in creating and positioning long-term strategies for all segments (group, transient, long stay, corporate, leisure & e-commerce) that are in alignment with brand standards and property objectives. - Analyze the performance of the hotel and look after the market and competitors (past performance & forecast).- Joined as Revenue Manager, promoted as Asst. Director of Revenue and again promoted as Director of Revenue.

Managing huge team of FO consists of Telephone Operator, Reservations, Guest Relations, Reception, Concierge, Business Centre & Valet Parking.Ensure guest receive prompt attention and personal recognition throughout the hotel.Responds guest needs and resolves any issues that may arise.Supervises all the Front Office Team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue in conjunction with the Sales team.Monitors Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition.Contribute to achieve departmental revenues.Maintains appropriate standard of conduct, hygiene, appearance and posture of departmental employees. Conduct daily departmental briefings and provide input for regular Front Office meeting.Checking billing instruction and monitors guest credit. Analyses and approves discounts and rebates. Assists Reception team in greeting, rooming and sending off VIP guest.Preparing the Front office Departmental Budget.Analyses the rate variance report to ensure room revenue control.Monitors all arrivals, ensure all guests are carried out smoothly, all reservations are honoured. Deal with VIP room inspections for arrivals and departure.Fully responsible for E-commerce business.

Develop & implement creative strategies to maximize the hotel profitability.Analyze reports & available information to make long term pricing recommendations.Develop strategies that will increase the hotel RevPAR & ensures their proper implementation.Maintain effective communication & feedback with sales dept, FOM & GM.Maintain revenue controls by utilizing a database to help determine how rates should be positioned.Monitoring competitor pricing for all revenue generating departments and understanding the dynamic of the local market and recommend appropriate actions for the Hotel pricing and market mix strategy.Forecasting & budgeting.Handling GDS, IDS and third party booking engines.Inventory Control.Pre-opening experience.

Yes, I can!, Leading Yes, I Can !Ensure consistent quality of service provided to all hotel guests as per the brand standard. Supervises the Front Office Team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue in conjunction with the Sales team.Monitors Front Office personnel to ensure guests receive prompt, cordial attention & personal recognition. Contribute to achieve departmental revenues. Maintains appropriate standards of conduct, hygiene, uniforms, appearance and posture of department employees.Conduct daily briefing.Control & Verify hotel forecast and keep department up-dated of the hotel activity. Meet and welcome all VIP guests.Assisting FOM to preparing the Front office Departmental Budget.Analyses and approves discounts and allowances.Performs related duties and special projects as assigned.

Successfully accomplished difficult tasks in various areas of the hotel. Effectively utilized the budget of Department by controlling expenses and wastages. Expertise in achieving customer returns which is the highest mission of a manager who manage an excellent team in a positive and healthy environment. Forecasting & budgeting. Identified prospective corporate and commercial Guests; maintained client rapport and business development with Guest Loyalty Programme (Coral Mazaya), Prepares and submits statistical, performance and forecast reports as necessary to facilitate annual budget and strategic plan preparation and provide management with marketing information, Identify training needs, develops formal training plans & implements training sessions, Controls and analyses an on going basis departmental costs to ensure performance against budget.

Conducts shift briefings to ensure the hotel activities & operational requirements are known, supervise front desk operations, supervise cashiering, customer service, supervising people, training, cross training etc.

Over all responsible for Front Office Department; Trains, cross- trains, schedules the FO staffs, resolves guest problems quickly, efficiency & courteously, updates group information, reviews & completes credit limit report, conducts FO meeting daily, budgeting for FO & evaluate the job performance of each FO employees etc

Shift In charge, verification of billing instruction, room allocation for VIPs with VIP amenities, conducting shift briefing, assigned the responsibility of performing the tasks associated with Asst. Manager Front Office, also responsible for the execution of Night Audits as well as a Duty Manager.

Check in/out, cashiering, handling guest complaints, allocation of rooms for all arrival guests etc.

Check in, room allocation for all arrival guest, guest relations, handling guest complaints, information, reservation etc.