Oversee the application transmitting updates for 14K + Stores & 15K + Sales Reps to downstream systems enabling sales reps to use the Point-Of-Sale (POS) system & sell devices and plans, for stores to be displayed on social media pages, etc.Oversee the application used by 330 + Dealers to manage their sales reps. and stores by allowing them to request changes to store hours and changes to store assignments, application access, password resets, email/phone number updates, etc for… Show more Oversee the application transmitting updates for 14K + Stores & 15K + Sales Reps to downstream systems enabling sales reps to use the Point-Of-Sale (POS) system & sell devices and plans, for stores to be displayed on social media pages, etc.Oversee the application used by 330 + Dealers to manage their sales reps. and stores by allowing them to request changes to store hours and changes to store assignments, application access, password resets, email/phone number updates, etc for sales-repsCreated a roadmap for the real-time communication of an Unclose Store data event from the source system to the POS system to minimize outages where store(s) can not sell as a result of accidental closures sent to the POSLed cross-functional teams to execute API integration projects with 3 vendors, enabling seamless access of user & location dataDeveloped API Documentation for vendors to access Cricket Wireless User and Location dataCreated a plan to eliminate manual location updates to downstream system and establish an event-driven process by sending location data events (Add, Update, Close & Unclose) through the Azure service busDefined the roadmap to provide a seamless application login experience for users by placing 3rd-Party applications behind Single Sign On and by instantly creating user-accounts for first time users trying to login to an application through SAML Show less

Conducted market research to develop a competitor analysis and a business capabilities gap analysis to support the future direction and Go To Market readiness of the NTT DATA Mergers & Acquisitions Center of ExcellenceDeveloped and co-leaded a Social Program for regular events for >130 campus consultants across 8 US hub cities and established a 20K budget in FY21Supported the post-merger integration for the technology services division of a Top 10 BankSupported the Go… Show more Conducted market research to develop a competitor analysis and a business capabilities gap analysis to support the future direction and Go To Market readiness of the NTT DATA Mergers & Acquisitions Center of ExcellenceDeveloped and co-leaded a Social Program for regular events for >130 campus consultants across 8 US hub cities and established a 20K budget in FY21Supported the post-merger integration for the technology services division of a Top 10 BankSupported the Go Live Merger Implementation event via reports that gave a POV on data conversion progress to client leadership Coordinated with delivery teams to manage the decommissioning of applications in the ATL data center to drive merger savingsDeveloped reporting and analytics to provide operational insights for the application decommission program Supported implementation of an expedited decommission process to reduce server decommission time Show less

Supported the Marketing & Revenue Management team by helping improve a baseline of best practices across international regionsDeveloped the template and methodology for the self-audit test of large enterprise accounts across UPS international regions Pulled data extracts via SQL queries to effectively test the areas of focus in the self-auditRegularly communicated with Latin America, Asia, and Europe pricing teams to further improve the self-audit tests

Supported the Training & Development team by optimizing existing processesReduced the development time for the monthly training schedules of customer specialists by ~ 83% through Python automation

Supported the Customer Engagement & Operations Strategy Team by improving the tool that issues compensation to customers with complaintsIdentified opportunities to improve the customer satisfaction score/NPS by revealing trends in customer compensation data Created a pilot tool that shifted focus to flight length from flight type as the main driver for overall compensation amountCoordinated with the Atlanta customer-specialist team to gather user feedback and identify… Show more Supported the Customer Engagement & Operations Strategy Team by improving the tool that issues compensation to customers with complaintsIdentified opportunities to improve the customer satisfaction score/NPS by revealing trends in customer compensation data Created a pilot tool that shifted focus to flight length from flight type as the main driver for overall compensation amountCoordinated with the Atlanta customer-specialist team to gather user feedback and identify members of the pilot & control group Show less

A tech startup whose goal is to increase revenue, sales, and customer engagement by creating video campaigns for companies to help better connect and communicate with prospects, customers, and employees• Oversaw the addition of a database system so customers could submit their information via an online form as opposed to having them call/email the company• Streamlined the creation of video campaigns by creating macros for repetitive tasks in Excel