Roshan Rathnayake Email & Phone Number

Colombo, Wp, Lk

Sri Lanka

Colombo, Western, Sri Lanka

- Responsible for overall customer operations and customer satisfaction.- Responsible for overall FinTech project deliveries for clients (banks) that require a grasp of cross-functional subject matter, including people, processes, and technology aspects of multiple business units.- Responsible for working with multiple lines of operations to drive positive progress on efficiency in productivity and revenue.- Responsible for overall ATM/CRM uptimes and Cash Flow analysis and management.- Responsible for reviewing customer contracts/agreements with legal departments.- Responsible for creating KPI dashboards with advanced Microsoft Excel skills to cut operational costs and save time.- Responsible for efficient operation workflows with Microsoft Flow for repetitive tasks, including reconciliation automation with Microsoft Flow and MS Excel Power Bi.- Responsible for establishing clear client retention goals.- Responsible for promoting the values of the payment gateway products.- Responsible for upselling services and products with the brand image to the client.- Responsible for creating training courses and educational materials for the client and in-house team.- Responsible for reviewing customer complaints and concerns and to improve customer experience.- Responsible for processing milestones for the clients and employees to work toward.- Responsible for onboarding new clients and new projects.- Responsible for sustaining business growth and profitability by maximizing value.

Colomob

- Digital Marketing Analysis & Strategy- YouTube Optimization & Analysis - Facebook Optimization & Analysis- Instagram Optimization & Analysis

Colombo, Western, Sri Lanka

- Team Management - Handled a team of 4,000 local and international work from home team members through 300 supervisors and center managers.- Responsible for strategic planning for new & existing projects with SLA/TAT/Quality.- Responsible for KPI implementation & maintenance of KPIs.- Responsible for providing appropriate training and coaching to center managers, supervisors and team leaders to increase overall productivity and service awareness.- Responsible for establishing a team-oriented efficient and effective work environment.

Sri Lanka

- In charge of the Sri Lankan branch of AdShare to oversee overall operations.- Responsible for annual organizational budget, cash flow and managing cost, including payroll management.- Responsible for understanding specific needs of individual stakeholders/clients and to create customized plans.- Responsible for gathering data on potential clients and creating marketing and sales presentations for clients.- Responsible for establishing a team-oriented efficient and effective work environment.

Dubai, United Arab Emirates

Cargo handling and supervision.

Medical Transcription and team supervision of local and international teams.

Master Of Business Administration - Mba, Business Administration And Management, General, Pass

G.C.E O/L And A/L, Bioscience