Roshan Rathnayake Email & Phone Number

Colombo, WP, LK

Sri Lanka

Colombo, Western, Sri Lanka

- Responsible for overall customer operations and customer satisfaction.- Responsible for overall FinTech project deliveries for clients (banks) that require a grasp of cross-functional subject matter, including people, processes, and technology aspects of multiple business units.- Responsible for working with multiple lines of operations to drive positive.

Colomob

- Digital Marketing Analysis & Strategy- YouTube Optimization & Analysis - Facebook Optimization & Analysis- Instagram Optimization & Analysis

Colombo, Western, Sri Lanka

- Team Management - Handled a team of 4,000 local and international work from home team members through 300 supervisors and center managers.- Responsible for strategic planning for new & existing projects with SLA/TAT/Quality.- Responsible for KPI implementation & maintenance of KPIs.- Responsible for providing appropriate training and coaching to center.

Sri Lanka

- In charge of the Sri Lankan branch of AdShare to oversee overall operations.- Responsible for annual organizational budget, cash flow and managing cost, including payroll management.- Responsible for understanding specific needs of individual stakeholders/clients and to create customized plans.- Responsible for gathering data on potential clients and.

Dubai, United Arab Emirates

Cargo handling and supervision.

Medical Transcription and team supervision of local and international teams.

Master Of Business Administration - Mba, Business Administration And Management, General, Pass

G.C.E O/L And A/L, Bioscience