Roshan Royan Email & Phone Number

Ontario, Canada

Toronto Area, Canada

I am an Implementation specialist at Plexxis, which provides an all-in-one software, mobile and IT services solution for the wall and ceiling industry. Everything we do at Plexxis focuses on taking the 'Wall and Ceiling Industry' to a whole new level while restoring the industry's faith in software and IT services.The Plexxis Drywall ERP has replaced almost every construction software...yet none have ever replaced the Drywall ERP. Since 1999, we have maximized profit & efficiency… Show more I am an Implementation specialist at Plexxis, which provides an all-in-one software, mobile and IT services solution for the wall and ceiling industry. Everything we do at Plexxis focuses on taking the 'Wall and Ceiling Industry' to a whole new level while restoring the industry's faith in software and IT services.The Plexxis Drywall ERP has replaced almost every construction software...yet none have ever replaced the Drywall ERP. Since 1999, we have maximized profit & efficiency for Drywall Contractors through our 'Single Platform' drywall estimating software, drywall digital takeoff, construction management software, construction accounting software, mobile and IT services solution that is continuously enhanced, and supported ‘in house’. No other software provider in the world is as dedicated to walls and ceilings as Plexxis. This means our knowledge is fully focused on the trade and NOT diluted across many trades and industries...This has made our technology, our trainers, consultants, developers and support staff the best the industry has ever seen.Our focus also ensures that our customer's investment in Plexxis provides lifetime value as our future road map has just one road that is fully dedicated to the trade.Specialties: - Drywall estimating software (WIinBID)- Drywall digital take off (DTO)- Single platform drywall/Interior systems ERP Software- Managed IT Services- Combined Drywall / wall and ceiling estimating software, digital takeoff - Stand alone drywall construction estimating software- Mobile apps for drywall / wall & ceiling project management- Construction management software- Construction accounting software- Wine sales and operations ERP - For Ont. Wine Agents- Mobile data collection strategies for interior systems contractors- Marketing and advertising Show less

Brampton

Key resource responsible for managing team of waiters, inventory replenishment, handling customer complaints and scheduling.•Handled credit card and cash transactions and balanced financial reports •Prepared weekly work schedules for staff based on their availability•Maintained weekly inventory for restaurant ensuring stock always met a target of 80%•Implemented a new training program, trained and supervised new waiters resulting in improved employee performance•Handled… Show more Key resource responsible for managing team of waiters, inventory replenishment, handling customer complaints and scheduling.•Handled credit card and cash transactions and balanced financial reports •Prepared weekly work schedules for staff based on their availability•Maintained weekly inventory for restaurant ensuring stock always met a target of 80%•Implemented a new training program, trained and supervised new waiters resulting in improved employee performance•Handled clients complaints and helped solved the problem and received positive feedbacks. Achieving more that 98% in customer satisfaction Show less

Etobicoke

Contributing as a key member of the project team and responsible for testing, process mapping/ documentation and application support. •Developed business process mapping across lines of business and functions helping streamline business activities resulting in improved productivity•Documented detailed process maps describing the procurement and purchasing process outlining relationship, contract management and governance process for outsourcing•Prepared key project artifacts for… Show more Contributing as a key member of the project team and responsible for testing, process mapping/ documentation and application support. •Developed business process mapping across lines of business and functions helping streamline business activities resulting in improved productivity•Documented detailed process maps describing the procurement and purchasing process outlining relationship, contract management and governance process for outsourcing•Prepared key project artifacts for ResMor’s integration with RBC•Created and executed test cases for deposit platforms including PortfolioPlus –Completed reconciliation of reports and validation of application changes•Communicated data gaps with external vendors and ensure resolution of gaps to meet project requirements•Performed reconciliation activities of financial and regulatory reports to ensure completeness and accuracy of data •Compiled daily and weekly status reports related to application support activities for Profile deposit platform Show less

Responsible for project management, documenting requirement analysis, training and applications support.•Build database for confidential financial documents for over 10 client organizations•Communicated user’s application requirements/ updates to the development team for different Point Of Sales (POS), Enterprise management systems and websites •Prepared detailed application support documents for POS, Restaurant Resource Planner (RRP) and Supply and production management system… Show more Responsible for project management, documenting requirement analysis, training and applications support.•Build database for confidential financial documents for over 10 client organizations•Communicated user’s application requirements/ updates to the development team for different Point Of Sales (POS), Enterprise management systems and websites •Prepared detailed application support documents for POS, Restaurant Resource Planner (RRP) and Supply and production management system improving the learning curve for customers and decreasing resources needed for customer support by 50%•Trained over 30 clients to leverage and personalize various computer programs (e.g. POS, RRP, and (Hotel management system) HMS decreasing workload on customer service by 50%) •Analyzed client’s business needs and offered effective ways to resolve issues using the application including the development of updates that would address the customer’s request Show less

Chennai Area, India

Responsible for testing application updates, website content and layout•Created and executed test cases for application changes - POS, RRP, HMS•Performed load tests on applications using Load runner to help determine application performance during increased traffic •Tested various websites to validate layout of the website and to determine usability of the websites

Advance Diploma, Business Administration And Management, General

Bachelor'S Degree, Hospitality Administration/Management