Roshan Saji Email & Phone Number

Doha, Qa

Doha, Qatar

High-level administrative support, handling diverse tasks and situations with discretion and efficiency.Skilled in generating various business documents, including presentations and spreadsheets, ensuring accuracy and professionalism in content and formatting.Proven ability to coordinate internal and external communications effectively, ensuring timely and accurate dissemination of information among team members and stakeholders.Experienced in attending meetings, and organizing follow-up actions, contributing to smooth and productive team collaboration.Proficient in coordination and maintaining detailed records of communications (documents, emails), and ensuring compliance with organizational policies and procedures, enhancing operational efficiency and team effectiveness.Serve as the primary point of contact for customers, addressing inquiries, resolving issues promptly, and providing exceptional customer service. Prepare and organize documents, reports, incorporating customer feedback to enhance their effectiveness and relevance.Coordinate with emails, both internally and externally, to foster meaningful connections to optimize the customer experience. Handle incoming and outgoing correspondence, utilizing active listening skills to understand customer needs and preferences. Maintain accurate records of customer interactions and transactions, leveraging data insights to identify trends and areas for improvement. Collaborate with cross-functional teams to develop and implement strategies that optimize the online customer experience and streamline administrative processes.

Doha, Qatar

Doha, Qatar

CUSTOMER SERVICE AGENT (QATAR AVIATION SERVICE)GENERAL AVIATIONHandling of nonscheduled ,private, vvip and vip flights. Handling of cargo flight.Terminal operation coordinationsupervision and coordinating ground service of adhoc, Private, vvip and vip flightscrew clearance and private flight vip, cip and vvip passenger assistanceDocumentation of post flight and preflightCUSTOMER SERVICE AGENTSCheck-in countersboarding and deboarding the passengers Document cross verifyingcoordinating for special serviceGate and Ramp coordination

United States

Responsibility1 Screening CV2 Scheduling and conducting interview 3 Conducting onboarding session 4 Conduct Training on Trello, clickup, RMD sheet, Indeed, Linkedin5 Managing data of employees6 Employee engagement activity for engaging the employee 7 Ensured smooth day-to-day operations of the office, including managing supplies, equipment, and facilities.8 Acted as a liaison between different departments, teams,9 Organized meetings, appointments, and events, and managed calendars for executives or teams.10 Maintained accurate records, filing systems, and databases, and handling confidential information securely.11 Drafting, editing, and distributing internal and external communications such as emails, memos, and reports.

Chennai Area, India

baggage handlingpassenger handlingWorked in AEP department for document purposeaircraft guarding multitasking security frisking

Chennai, Tamil Nadu, India

Master Of Business Administration - Mba, Airline And Airport Management

Bachelor Of Commerce - Bcom, Computer Application

Higher Secondary School, Business/Commerce, General, 64.77