I believe that internet devices are the most essential part of a human being. Therefore, I wanted to peruse the field of IT to explore and learn the wonders of internet devices. I’m an IT master's graduate with the skills to conduct and perform analytical and technical aspects to any task assigned. I have a strong desire to use the skills that I have acquired throughout my studies and internship. Moreover, I want to explore and use my theoretical knowledge and collective communication skills to build professional relationships with teams that I work with to promote positive results. During my internship, I have learned many skills like Troubleshooting, Resolving Customer issues, designing the high-end system and assembling different components neatly. I developed a skill to resolve the client’s security issues and recommend them the best security options as per their requirements.With the help of the Professional Environment online course and internship, the SIFA skills that I recognized are.System Design level 2 (DESN) Design and verification of the new systems and selecting the specific components. Checking the compatibility with the user application and cloud computing. Following the processes and regulations and security requirements. Networking Support Level 2 (NTAS): Providing clients support for their networking and cloud computing issues and maintenance. Working closely with the high-level staff and learning to troubleshoot new issues.Customer Service Support Level 3(CSMG): Interact with the customer regarding IT support and assist the clients to understand the project. Prioritizing tickets and answering calls and finalizing quotes with the help of the supervisor. Routine Diagnosis of the client’s system and upgrade the system to the latest software and hardware. Building relationships with existing clients and creating a friendly environment for everyone.