Roshni Sachdev Email & Phone Number

Hyderabad, Telangana, India

Act as Subject Matter Expert (SME) for Master Data Management processes.Allocate work to the team members on daily basis.Attend operational calls with the leadership for any process updates and improvments.Manage end-to-end Master Data Management processes for customer, price, and material master data.Conduct daily SOx audits to ensure compliance and address discrepancies proactively.Oversee monthly SEPA (Single Euro Payments Area) near expiry reviews to maintain operational continuity.Perform yearly customer qualification processes to validate and maintain accurate master data records.Collaborate with cross-functional teams to resolve data-related issues and enhance system integrity.

Hyderabad, Telangana, India

Consolidated and reported accounts receivables to management weekly.Follow-up with customers through emails seeking payment status on outstanding invoices and work with customers to explain balance due.Process incoming mail concerning billing and invoicing from stakeholders and any internal teamsCommunicate with clients about billing discrepancies and questions

Hyderabad, Telangana

Understand customer sentiment by reviewing customer query dataSolve customer queries and/or requests like recent transactions, payment information, bill payments and moreHelp customers removing the inhibit marker on their accountsClosure of accounts and loansAssist customers with fraud concerns, replacing lost or stolen credit or debit cards and assist with address changesLog complaints and/or feedback if the customer is unhappy with the services/products.

Hyderabad, Telangana, India

Perform user administration dutiesProvide exceptional customer service via phone and email as appropriateResolving urgent and immediate requests by various users in a vibrant and demanding environment

Vendor set up & audit:Validate and process all requests for new vendor set up and changes including changes to address, vendor names, Tax ID change etc.Contacting vendors to confirm the required changes and update the same in the systemProvides process reporting in the month end to the clients and internal managementSuccessfully handle most non-routine issues, escalation issues that cannot be resolved by managementTravel and Expense:Perform Audits as per defined Audit Requirements of Travel and Expense Claims with regards toSupporting, Approvals, and Compliance with PolicyEscalate expense reporting issues in accordance with T&E Policy GuidelinesTrain new employees and conduct ongoing internal training on all the T&E processes and policiesTransition:Facilitated the transition of AP Helpdesk and Vendor Maintenance processes in the Philippines.