Roshni Gadad Email & Phone Number

Remote

LinkedIn Hire

Remote

LinkedIn Hire

Bengaluru, Karnataka, India

 Working as Server Engineer in Dell EMC, supporting Dell PowerEdge servers. Troubleshooting issues related to hardware technology, firmware and Software Installation with regards to Microsoft server Operating system, Linux, VMware. Implementation and Configuration of Dell RAID controllers and deploying the server for Operating system installation Analyzing the Hardware Logs (such as Dell DSET report, LSI logs, Tech support report and Support assist logs), identifying the issue with the servers, schedule and coordinate Onsite service for the part replacement. Supporting and configuring Dell System Management tools for the Data Centre operations. Following up with the customer until the resolution is confirmed and server is working fine.- Comptia Server + Certified

Bengaluru, Karnataka, India

- Supporting all desktop IT Services including desktop PCs, laptops, PDAs, IP telephony, meeting room video conferencing and office printing.- Manage routine maintenance jobs, database backups & ensure that they are secure & reliable- Escalating and identify any critical issues.- Answering incoming calls from clients, processing emails and logging calls.- Following procedures/checklists and updating support documentation.- Working with Windows servers & applications within a mixed OS environment.- Knowledge of installation, troubleshooting and configuration of PCs and software.- Knowledge of Networking (such as TCP/IP switches and routers).- Troubleshooting LAN and WAN infrastructure, Windows servers and desktops diagnosis- Installed, maintained and setup network printers.-Desktop Support – Managed Users enterprise systems and Remote User support including Laptops and Desktops, network and locally attached Printers, Blackberry’s-Project Documentation of both Applications and Systems configuration. Create User How-To Documentation for Applications and End User training as well

Bengaluru, Karnataka, India

¤ System admin role supporting HR IT applications.¤ Monitoring Windows and Unix server on regular basis.¤ Monitoring HR applications on LMS platform.¤ Maintaing outage reports.¤ Strong email etequettes.¤ Processing issues on FIFO basis and following up with users.¤ Root cause analysis of the issues and issue resolvingin line with SLA's.¤ Monitor application performance.

Bengaluru, Karnataka, India

¤ Woked with a UK client for a banking process ¤ Service customer enquiries,determine customer needs and provide solutions with regards to their banking requirements.¤ Educating customers on product options and technology issues.¤ Active listening throughout dealing variety of customers with different accents.¤ Managing cutomer and bank privacy.¤ Manage and pass on customer feedbacks.¤ Effective use of a variety of computer programs to access customer details and databases,and research options.¤ Continual awareness of compliance requirements.¤ Handling escalations with strong process knowledge.¤ Deliver high standards call quality maintaining quality parameters.¤ Operated within a team to reach targets.

Bengaluru, Karnataka, India

¤ Handling escalation in professional and diplomatic way.¤ Mainting AHT within the limits and delivering high call quality standards.¤ Compute and record calls for knowledge sharing with the team.¤ Educating customers about benifits and options.¤ Achieving target in timely manner and postive outcomes for customers and the bank.¤ Confident customer facing and product presentation.

Bachelor'S Of Computer Applications

Bachelor'S In Computer Application, Computer Science

Bachelor'S Degree, Computer/Information Technology Administration And Management

Bachelor Of Computer Application