Roshan Vivekanandan Email & Phone Number

Australia

Sydney, New South Wales, Australia

Management of changes to IT Services, ensuring effective controls are in place to reduce of risk to the availability, performance, security and compliance of the business services. Conduct service design activities across major programs, ensuring that the support model, processes, technology and additional support considerations are costed, funded.

Reading, England, United Kingdom

Ensure project deliveries are business and operations focused by defining and delivering on readiness requirements. Cross functional leadership and collaboration with operations, project stakeholders, business analysts, system integrators, engineering and design teams. Define, document and implement processes and team roles and responsibilities for new.

Reading, Berkshire, United Kingdom

Lead a complex vendor migration program across core network, network security, OSS and service management support through ITIL Service Design and Transition practices. Develop processes and manage the knowledge and tools transfer in the technical and service management domains. Stakeholder management within the organisation and vendors to define.

UK & Ireland

Managing customer relationships to drive business development. Deliver business growth initiatives to clients through process, people and technology solutioning. Participate in RFP/RFQ/RFI process, bid proposals and negotiate contracts with client and vendors during presales.Manage project finance, expenditure & remittance.Maintaining stakeholder relations.

Ireland

Manage the delivery and governance of a complex, large-scale business and technology transition program.Build and lead a team of delivery managers across multiple streams including Service Management, IT Application Support & Development, Core Networks, Infrastructure and Test Services.Ensure quality and completeness of transition is achieved through.

UK & Ireland

Manage onsite and offshore operations support teams. Report and ensure SLA/KPI are delivered to provide operational excellence. Lead project deliveries across multiple technology platforms. Drive continual service improvements across IT & Networks.End to end subject matter expert during incident and problem management reviews.Review and approve customer.

Reading, United Kingdom

Lead a team of operational support specialists in Revenue Management applications, including Singl.eView Retail Billing, Payments, Tallyman Collections, Interconnect Wholesale Billing, Revenue Assurance and Mediation systems. Including Retail & Wholesale Billing, Charging, Invoice, Payments, Collections, Mediation, Credit Risk & Revenue Assurance.

Reading, United Kingdom

Operational support and delivery of Revenue Management technologies, including CSGi Singl.eView Billing, Payments, Tallyman Collections, Interconnect Wholesale Billing, Revenue Assurance & Mediation systems in UK & Ireland.

Sydney, Australia

Real time support of Billing & BSS applications on the live production network for H3G Australia.

Sydney, Australia

Support Billing & BSS applications in SIT and development environments for H3G Australia.