Roshan Vivekanandan Email & Phone Number

Australia

Sydney, New South Wales, Australia

Management of changes to IT Services, ensuring effective controls are in place to reduce of risk to the availability, performance, security and compliance of the business services. Conduct service design activities across major programs, ensuring that the support model, processes, technology and additional support considerations are costed, funded, approved and delivered as part of transition to BAU operations,Facilitate training and communication for support teams, customers… Show more Management of changes to IT Services, ensuring effective controls are in place to reduce of risk to the availability, performance, security and compliance of the business services. Conduct service design activities across major programs, ensuring that the support model, processes, technology and additional support considerations are costed, funded, approved and delivered as part of transition to BAU operations,Facilitate training and communication for support teams, customers and business stakeholders to adopt new technology and process changes.Define transition/change management plans alongside project managers and driving task outcomes and timelines in Agile deliveries.Technologies implemented include Vendor Integration on AWS Cloud, Microsoft Teams/Corporate Collaboration Tools, Adobe Experience Manager Show less

Reading, England, United Kingdom

Ensure project deliveries are business and operations focused by defining and delivering on readiness requirements. Cross functional leadership and collaboration with operations, project stakeholders, business analysts, system integrators, engineering and design teams. Define, document and implement processes and team roles and responsibilities for new services and tools across the organisation and vendors. Maintain and drive operations/business acceptance criteria in order to… Show more Ensure project deliveries are business and operations focused by defining and delivering on readiness requirements. Cross functional leadership and collaboration with operations, project stakeholders, business analysts, system integrators, engineering and design teams. Define, document and implement processes and team roles and responsibilities for new services and tools across the organisation and vendors. Maintain and drive operations/business acceptance criteria in order to achieve go-live approvals within project timescales. Lead operations readiness for IT, network and automation platforms ensuring user and support teams are on-boarded successfully.Ensure service catalogue, ITSM, training material is updated and operationally available. Show less

Reading, Berkshire, United Kingdom

Lead a complex vendor migration program across core network, network security, OSS and service management support through ITIL Service Design and Transition practices. Develop processes and manage the knowledge and tools transfer in the technical and service management domains. Stakeholder management within the organisation and vendors to define, transition and introduce products and service support into steady state. Ensure ITSM is updated for the new way of working and teams are… Show more Lead a complex vendor migration program across core network, network security, OSS and service management support through ITIL Service Design and Transition practices. Develop processes and manage the knowledge and tools transfer in the technical and service management domains. Stakeholder management within the organisation and vendors to define, transition and introduce products and service support into steady state. Ensure ITSM is updated for the new way of working and teams are trained in service management tools and processes. Show less

Uk & Ireland

Managing customer relationships to drive business development. Deliver business growth initiatives to clients through process, people and technology solutioning. Participate in RFP/RFQ/RFI process, bid proposals and negotiate contracts with client and vendors during presales.Manage project finance, expenditure & remittance.Maintaining stakeholder relations by acting as a clear point of contact for achieving service levels, escalations and operational improvements to deliver high… Show more Managing customer relationships to drive business development. Deliver business growth initiatives to clients through process, people and technology solutioning. Participate in RFP/RFQ/RFI process, bid proposals and negotiate contracts with client and vendors during presales.Manage project finance, expenditure & remittance.Maintaining stakeholder relations by acting as a clear point of contact for achieving service levels, escalations and operational improvements to deliver high customer service focus. Collaborate with internal delivery teams and vendors to design solutions and tools to support strategic improvements and overcome business challenges for clients. Show less

Ireland

Manage the delivery and governance of a complex, large-scale business and technology transition program.Build and lead a team of delivery managers across multiple streams including Service Management, IT Application Support & Development, Core Networks, Infrastructure and Test Services.Ensure quality and completeness of transition is achieved through gating process of qualifying and success criteria. Implemented processes and SLA/KPI reporting for future mode of operation across all… Show more Manage the delivery and governance of a complex, large-scale business and technology transition program.Build and lead a team of delivery managers across multiple streams including Service Management, IT Application Support & Development, Core Networks, Infrastructure and Test Services.Ensure quality and completeness of transition is achieved through gating process of qualifying and success criteria. Implemented processes and SLA/KPI reporting for future mode of operation across all domains and 3rd party vendors and service partners. Show less

Uk & Ireland

Manage onsite and offshore operations support teams. Report and ensure SLA/KPI are delivered to provide operational excellence. Lead project deliveries across multiple technology platforms. Drive continual service improvements across IT & Networks.End to end subject matter expert during incident and problem management reviews.Review and approve customer impacting changes.Provide technical steer on large scale project deliveries.Ensure solutions meet Operational… Show more Manage onsite and offshore operations support teams. Report and ensure SLA/KPI are delivered to provide operational excellence. Lead project deliveries across multiple technology platforms. Drive continual service improvements across IT & Networks.End to end subject matter expert during incident and problem management reviews.Review and approve customer impacting changes.Provide technical steer on large scale project deliveries.Ensure solutions meet Operational requirements such as monitoring, documentation, acceptance testing and SLA/KPI compliance. Show less

Reading, United Kingdom

Lead a team of operational support specialists in Revenue Management applications, including Singl.eView Retail Billing, Payments, Tallyman Collections, Interconnect Wholesale Billing, Revenue Assurance and Mediation systems. Including Retail & Wholesale Billing, Charging, Invoice, Payments, Collections, Mediation, Credit Risk & Revenue Assurance services.Subject Matter Expert in the end-to-end service journeys across IT applications and core networks.

Reading, United Kingdom

Operational support and delivery of Revenue Management technologies, including CSGi Singl.eView Billing, Payments, Tallyman Collections, Interconnect Wholesale Billing, Revenue Assurance & Mediation systems in UK & Ireland.

Sydney, Australia

Real time support of Billing & BSS applications on the live production network for H3G Australia.

Sydney, Australia

Support Billing & BSS applications in SIT and development environments for H3G Australia.