Rosiane Macêdo Da Silva Email & Phone Number

County Dublin, Ireland

County Dublin, Ireland

• Acting as the first point of contact with customers, seeking to convert customer enquiries, when appropriate, to service bookings.
• Recording customers details accurately, clarify payment options at the time of booking and confirming time for dropping off and pickup.
• Identifying all customers’ service needs in particular, to ensure that all customers concerns are correctly captured on the job card.
• Advising all service customers promptly in a professional and courteous manner when they contact the Service Department.
• Promote the sales of appropriate services and parts, by thoroughly understanding associated service requirements.
• Identifying and communicating with the sales department prospective new/used car sales prospects.

County Dublin, Ireland

• Collecting data, finding areas of improvement and ensuring that the production performs accurately.
• Preparing paperwork, meeting with internal and external stakeholders, presenting important information, answering employee questions.
• Delegating tasks encouraging the team to develop new skills.
• Estimating how long tasks should take and provided reasonable deadlines for people working on their tasks.
• Scheduling time for training, progress checks and feedback sessions.
• Interviewing potential candidates for employment, negotiating and building strategy to match the employer purpose to the candidate experience.

Distrito Federal, Brasil

• Prospected customers and qualified leads, checking if they really fit the ideal customer profile;
• Presented the benefits of products and services, demonstrating their values;
• Performed the Follow-up,
• Contacted the customers after the presentation of the first sales proposal in order to convince them to proceed to the closing;
• Conducted a negotiation defining the purchase conditions, prices, terms and contractual signature; Maintain a good after-sales relationship with the customer.
• Developed loyalty actions, providing quality service, differential benefits and effective customer realization.

Brasília, Federal District, Brazil

• Supported the Corporate Sales Executive in the full sales process.

Brasília

• Responsible for the entry of vehicles in the stock by entering the invoice in the Salesforce system;
• Sent a Report to BMW about breakdowm found on new cars;
• Supported sales manager and sales executives in the sales process;
• Maintained document organization, control incoming and outgoing mail; issue invoices;
• Forwarded documents to the support departments (financial, HR, CAC, etc.);
• Purchased and control the distribution of office supplies;

Brasília

• Received customers and visitors;
• Operated the NBS, S-Gate, AIR and ISPA NEXT systems to collect information for preparation and distribution of scheduled services;
• Prepared and completing organizational and internal control worksheets;
• Performed client scheduling by distributing them to consultants and technicians.

Brasília E Região, Brasil

• Responsible for operating the company's financial system by controlling the movement of cash;
• Controlled the revenues and expenses;
• Closed daily financial transactions; manage accounts payable;
• Organized files, controlling incoming and outgoing mail; issuing invoices;
• Prepared spreadsheets and management reports;
• Inserted and extracted the datas in management systems (NBS); updated the registrations;

Brasília, Federal District, Brazil

• Receiving customers and visitors by directing them to the sales executives as well as to the store sectors;
• Registering customers through the Salesforce system; Contacting clients who have withdrawn from the negotiation to find out the reason and seek to redeem them (project PERSECUTOR); Supporting the sales manager and staff;
• Maintaining the organization of the showroom;
• Preparing and completing organizational and internal control worksheets;
• Receiving and sending of e- mails;
• Entering invoices for purchase of vehicles in the system;

Planaltina Goiás, Brazil

• Developed and maintained the company vision and goals.
• Tracked the academic performance of the students with the teachers collaboration, maximizing student success.
• Signed contracts.
• Carried out financial planning and financial management.
• Organized school archives and monitored accounts payable and accounts receivable processes, based on a critical analysis of the data and amounts involved.
• Monitored and maintained quality of customer service.

Brasília E Região, Brasil

• Monitored the procedural of progress.
• Searched for legislation, doctrine and jurisprudence.
• Carried out procedural analyzes, attended hearings and assist in the development of procedural

Swords, County Dublin, Ireland

• Monitored the production processes in order to maximise line efficiency and production output;
• Packed the products based on daily orders, and in a timely manner;
• Keeped the products organized and in good rotation;
• Monitored the product quality frequently, reporting any issues or breakdowns to the Production Managers;
• Utilized continuous improvement mindset and assists in identifying opportunities to improve processes;
• Followed good manufacturing practices and required work safe practices;