Rosie Denton Email and Phone Number

Coordinate reservations for packages for stays of up to 10 days for high end clientele, ensuring delivery of a high end of customer service both in advance of and throughout their holiday. Coordinate package components including transport, accommodation, meals and handled all payments and the respective tracking and paperwork for the bookings. Main point of contact from initial inquiry to post holiday feedback keeping an open line of communication both by phone and email as well as providing… Show more Coordinate reservations for packages for stays of up to 10 days for high end clientele, ensuring delivery of a high end of customer service both in advance of and throughout their holiday. Coordinate package components including transport, accommodation, meals and handled all payments and the respective tracking and paperwork for the bookings. Main point of contact from initial inquiry to post holiday feedback keeping an open line of communication both by phone and email as well as providing reports to management to ensure the accuracy of inventory and daily logistics. Created and maintained accurate customer records, booking finance tracking and documentation database. Key Contributions:• Created and maintained hotel room inventory and managed relationships with accommodation providers, resulting in a higher efficiency and capacity of room reservations, achieving 95%+ occupancy rates through the peak season.• Revamped the food and beverage process, resulting in an easier procedure for staff to process ordering by retooling all the documents, resulting in less occurrences of mistakes, saving thousands.• Exceeded Sales Targets each year Show less

Managed and oversaw multiple booking inquiries simultaneously, ensuring all registration requirements and documentation were fulfilled; coordinated and prepared skier/ helicopter schedules of groups to ensure maximum utilization of resources.Key Contributions:~Promoted to Reservations Coordinator within less than a year.

Acted as lead contact and project coordinator on special events and projects identified throughout the year. Coordinated all aspects of work associated with special events and related visibility within the community; recruited and coordinated all volunteers, designed and managed special event planning and execution, including generation of detailed project plans, budgets, timelines, reports, marketing and check lists for each event.Key Contributions:• Secured sponsorship, promoted the… Show more Acted as lead contact and project coordinator on special events and projects identified throughout the year. Coordinated all aspects of work associated with special events and related visibility within the community; recruited and coordinated all volunteers, designed and managed special event planning and execution, including generation of detailed project plans, budgets, timelines, reports, marketing and check lists for each event.Key Contributions:• Secured sponsorship, promoted the event, sold tickets, managed the budget and all event finances.• Recruited and coordinated a team of over 60 volunteers to implement the event including the Midsummer Night’s Green fundraiser (a farm to table style dinner for 100 guests+; sourced all supplies and produce for the event within 100 miles).• Assessed the strengths and experience of 100+ volunteers to effectively organize the duties for each person/role.• Built relationships in the community of behalf of the LFI• Developed two events from scratch bringing in a total of over $30,000.• Invited to join the BOD as the Director of Fundraising and Marketing after 15 months Show less

Designed and coordinated events; oversaw planning, conception, and execution of fundraising events; prepared marketing, collected donations and secured prizes for raffles. Key Contributions:• Established the Revelstoke Adaptive Sports Bingo Fundraiser, which raised $10,000.• Secured sponsorship, prizes and created relationships with business’ in the community.

Working in a Japanese ski resort organising and managing guest services for international guests. Learnt the reservation and invoicing process on RoomBoss by making guest bookings and dealing with enquiries. Providing customer service from initial bookings to post-holiday feedback and being the primary contact throughout guests stay led me to develop an in-depth knowledge of the industry.

Collaborated with events team to organize and facilitate sport fundraising events; worked as an integral role in the successful planning, delivery, logistics and marketing of 5 and 10k runs as well as a ‘Pretty Muddy’ a muddy obstacle course.Key Contributions:~ Received positive performance review from manager, highlighting strong time management, communication, and relationship management skills.~Consulted with group leaders to improve their fundraising efforts leading to a 30%… Show more Collaborated with events team to organize and facilitate sport fundraising events; worked as an integral role in the successful planning, delivery, logistics and marketing of 5 and 10k runs as well as a ‘Pretty Muddy’ a muddy obstacle course.Key Contributions:~ Received positive performance review from manager, highlighting strong time management, communication, and relationship management skills.~Consulted with group leaders to improve their fundraising efforts leading to a 30% increase in revenue from the events. Show less

Assisting in the production and translation of marketing materials for the International Sales Department of SouFun, an online real estate platform. Provided support for overseas companies regarding sales and contract negotiations.

Responsible for the instruction and leadership of students in French, assessing the levels of the students based on the conditions in order to adapt my teaching style to maximise learning.

Reporting at sporting and music events for a social media website. This involved video blogs of the event and interviews with supporters.

A customer services role, managing a 17-21 man chalet for Esprit Ski. Ensured the smooth running of guests holidays through cooking, organising bookings and ski guiding.

Working in the Benefits Appeals Sector, registering appeals and creating files ready for tribunals court. This involved communicating with appellants and making sure all information and evidence was prepared for their hearings.