Rosie Pen Email and Phone Number

- Establish and maintain key relationships with Owners Corporations & Committees- Manage arrears/debt recovery- Scheduling Annual General Meetings for the manager / issue agendas / process meeting minutes following the Annual General Meetings- Liaise with contractors, obtaining quotes and issuing work orders if and when necessary- Respond to client inquiries and complaints- Letters to owners, residents and other individuals as required- Oversee/manage large/small projects, general maintenance and correspondence- Lodgement of creditor invoices for payment- Responsible for training and assisting new staff members- Provide assistance to other managers and assistants outside senior manager's portfolio- Assist management team with implementation of new accounting system- Updating and creating new processes to aid in training new staff

Accounts Manager (position held from 2013-2016 – in conjunction with receptionist & travel consultant role)- Issuing payment receipts & commission/refund cheques (written/electronic) - Daily Eftpos transactions & banking - Processing outgoing expenditures to hotels using Western Union and NAB Connect (AUD/USD/IDR currencies) - Reconciling incoming / outgoing finances from the Trust and Working Account- Costing up files to determine profit earned- Overlooking the costings of Consultants, picking up special codes and correspondences to determine what the company is liable for- Responsible for training new staff members, delegating & monitoring their work- Personally assisting the Managing Director in reconciling the monthly/yearly finances- Assisting all staff members with any issues/questions relating to the day to day use of the inhouse operative system - Filemaker Pro.- Responsible for checking outgoing invoices/documentation and disbursement of travel documentation to our clients - Liasing with couriers and sorting mailReceptionist / Travel Consultant duties: (position held 2009-2016)- Greeting perspective clients, hoteliers & sales representatives from various airlines- Maintaining the phone switchboard & directing incoming calls- Collating travel wallets (eg.e-tickets, Itineraries, hotel vouchers, brochures) - Various administration ad-hoc duties such as data entry, database updates, filing, archiving, & mail outs- General housekeeping duties including stationary & office orders- Provide travel agents and direct clients with quotes using competitive hotel, airfare and tour rates- Regularly briefed by hotel representatives from each relevant destination. Updated with the ongoing developments of the properties recommended to Travel Agents and clients- Dealing with various airlines such as; Garuda Airlines, Virgin Australia, Jetstar Airways, Vietnam Airlines, Singapore Airlines & Malaysian Airlines