Support Engineer VxRail /ESXI, vSphere, vCenter, and vSan Provided support for hyper-converged, private, and public Cloud solutions. Supported server Hardware, Networking, VMware vSan Clustering in a breaking/fix capacity. . Provided customer support, troubleshooting highly complex (Cloud/IaaS/PaaS/Database) • Operating System Support Microsoft Windows, macOS and Lunix • Ensured license compliance, fixed technical issue and deployed license and certs. • Resolve issues using SQL query language to communicate with database • Provided support to customers working on cluster deployments, upgrades, and expansion procedures. • Supported clients primarily through Cases rotated us via phone, email or chat Zoom, Webex, or Team meetings to analyze the nature of issues and demonstrating ability to quickly troubleshoot technical problems to root cause to restore service• Analyze logs to proactively resolve issues in time manner.

Changed website content (text, images. PDF files, calendars events etc.).• Analyzed website to identify pages that did not load properly and repaired headers and links to ensure smooth operation and proper display. • Checked website error logs and fixed them using programming languages CSS and HTML.