Ran our Global Social Media platforms for Cisco CX while building and managing the global strategy, operationally managing cross functional teams across all timezones. I worked closely from top to bottom including our global senior leadership team, account teams, engineers and regional marketing teams to develop, collaborate and contribute towards projects, releases and company goals. As well as this I managed and overhauled our Cisco CX blog site including updating tagging, SEO and user… Show more Ran our Global Social Media platforms for Cisco CX while building and managing the global strategy, operationally managing cross functional teams across all timezones. I worked closely from top to bottom including our global senior leadership team, account teams, engineers and regional marketing teams to develop, collaborate and contribute towards projects, releases and company goals. As well as this I managed and overhauled our Cisco CX blog site including updating tagging, SEO and user experience while also developing and running our employee advocacy program. I worked closely with our customer stories team to develop engaging, bold and customer centric stories that would have high engagement across all platforms i.e blogs, social media, while always putting the story of our customer and their impact at the forefront. Show less

Trained Sales teams on employee advocacy and the benefit it has to their approach to engaging with customers. Conducted a blog audit, overhauling the look and feel of the blog site to maximize user experience and deliver content they truly need and want. Changed the way I approached marketing by moving to an agile approach to projects, team collaboration, and cross-functional team transparency to avoid duplicate efforts and a more aligned approach to our goals.

Helped develop our gamified customer advocacy program to closer engage with customers after purchase to ensure successful onboarding to a variety of services within EMEA. Conducted a series of customer events working closely with customers, senior leadership, account managers, and engineers expanding our customers' networks whilst contributing towards large renewals for the region.

Cisco’s youngest ever employee at 16, achieved BSc at 19. Helped alter the preconception that youth is a barrier to success by speaking at numerous schools, industry events and career fairs to inspire the next generation of Women in IT.

Whilst working for Service enablement I was in charge of putting together a project in order to aid and simplify onboarding of employees into at the time Technical Services in order to achieve the ISO Audit 12326. This was a fantastic learning experience as I was able to dip into project management, as well as learning more HTML code in order to put together the resource within Jive. As well as this I became a part of the team as I had to interview and gain feedback from specific members within… Show more Whilst working for Service enablement I was in charge of putting together a project in order to aid and simplify onboarding of employees into at the time Technical Services in order to achieve the ISO Audit 12326. This was a fantastic learning experience as I was able to dip into project management, as well as learning more HTML code in order to put together the resource within Jive. As well as this I became a part of the team as I had to interview and gain feedback from specific members within the team. We decided whom to interview in order to get a broad range of new vs longer-term employees as well as what teams and experience they have had. I learnt a great deal from the project including what I would do differently on future projects, as well as how to present confidently via Webex to a large audience which will help me within my future at Cisco. Show less

Within this rotation I learnt more in depth about the products that we have and presented on the three-tier hierarchical structure, this was great because I learnt a lot about virtual switching systems and how to implement networks for the customer, depending on the needs. I was able to meet a lot of people and find out about each architecture that Cisco has and how everyone fits into that.

Within SPVSS I was able to evolve my programming skills. As well as this I had the chance to do a machine learning with python and big data course during my time within SPVSS this was great because I was able to learn and understand machine learning which was something I had never previously touched. As well as be able to run scripts and commands that were able to analyse a large amount of data into pie charts and graphs in order to check for any anomalies or trends within the data.

Within this rotation, I was able to have hands-on experience with the lab and our equipment this was great because I was able how to troubleshoot if a device wasn’t working correctly as well as building topologies in order to put the devices into the lab correctly.

This rotation has been very beneficial as I have been able to join the CSAP employees in their training, this training has allowed me to understand the products that Cisco has as well as how we use them; which has been great because I have been able to understand each architecture in a high level of detail. This information has allowed me to complete customer roleplays that test my ability to communicate with a customer and how I represent technical information.