I manage a team of five in-house logistics coordinators and oversee their ongoing projects, which are focused on curating successful, and often complex, multi-day wildlife tours around the world. I also remotely hire and manage over 30 contracted tour guides, who run the tours on the ground and make it a success.

I played a key role in developing new business initiatives within this rapidly growing company, as well as handling all D2C sales inquiries via email, phone and live chat. Accomplishments include: - Creating and developing a CRM lead management system- Leading the administrative work for incorporating in Australia- Developing two new roles: Customer Success Manager and Operations Manager, and implementing many new standard operating procedures alongside these roles- Spearheading the development of the company's first vehicle fleet, overseeing the entire process from procurement of vehicles, to remote management of licensing, and servicingAdditionally, I manage grant proposals, handle commercial operating permit applications, proofread website materials, reconcile senior staff expense accounts, and facilitate the training of new personnel.

In this role I remotely coordinated up to 30 annual multi-day wildlife viewing tours across the globe, working with a variety of operators and booking accommodation, activities, transportation and more.

Part-time entrepreneurial endeavor.For each client, I prepare and present event brief presentations, working within the client's budgets of between $30,000 to $100,000. Upon finalizing the vision, I develop all event logistics, coordinating with a network of vendors. Finally, I run the event on the day, coordinating all operations and calmly problem solving as issues arise. As a sole proprietor, I run all aspects of the business, from managing marketing strategies to overseeing accounting and sales functions.

Directed the Food & Beverage department, reporting directly to the General Manager. I supervised a team of 10 servers in a busy restaurant, whilst simultaneously managing the setup of function spaces and ensuring a seamless execution of events. The various events included weekly member socials, corporate board meetings, conferences, and weddings of up to 150 guests.

Managed the schedule, employee benefits and payroll for over 100 employees during the challenging years of covid. Prepared and posted job advertisements, screened, interviewed and hired new candidates and wrote and delivered offer, disciplinary and termination letters.

Ran high-profile events, including conferences, weddings, and meetings, guaranteeing a five-star banquet experience for affluent guests. In addition to supervising a team of up to 20 staff per shift, I provided ongoing training to uphold service excellence and adherence to cultural and core standards. I managed the team schedule, crafted banquet event orders, designed signage and closed checks.

Responsible for organizing and executing over 50 annual events, including CFO board meetings, workshops, and multi-day conferences, with delegate numbers ranging from 10 to 500 people. This involved conducting extensive research, negotiating pricing, and securing venues and keynote speakers, often collaborating with high-profile individuals such as politicians and CEOs. Produced and maintained event budgets and actively participated in weekly meetings with the accounting team to ensure financial profitability. Managed the sales of sponsorship packages and exhibition stands, ensuring that they contributed significantly to event income. Coordinated a regional Research and Development committee to release publications on new laws and legislature and their implications on medical operations. Spearheaded a paperless transition through the implementation of an event app for delegate materials.

Managed the schedules for all of the junior doctors in a hospital. Alongside this, I was trained as a Ward Receptionist and Medical Secretary to cover their days off. It is not uncommon that I covered one of my colleague’s jobs, whilst simultaneously doing my own, thus organising and prioritising my workload independently.

Most senior member of staff on site: opened and closed the venue, cashed up till takings up to £12,000, and had the final say in any customer complaints and queries. Stock management in the day shifts, and managed three teams in the evenings (bar, security and tech.)