Rosie Hirst's Location
Ampthill, England, United Kingdom, United Kingdom
Rosie Hirst's Contact Details
Rosie Hirst work email
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Rosie Hirst personal email
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About Rosie Hirst
I am a senior Program Manager and Project Manager and a career contract professional. I specialise in delivering commercially viable IT-enabled change and transformation programs in complex technology environments. I bring stable and dynamic leadership to my projects, and encourage my teams to embrace change, challenge the status quo and realise their potential. I am highly adaptable and adept at delivering a range of projects and programs including, infrastructure, telephony, compliance/regulatory, data analytics, customer journey and digital transformation. I use the most appropriate methodologies to achieve project success, including Prince 2, Agile and Waterfall, or a blend of approaches if this fits with the culture and will accelerate delivery. My success is built on understanding a client's business requirements and focusing solutions and delivery on meeting and exceeding these needs and improving business performance. Whether forming and leading my teams or establishing client, stakeholder, and vendor relationships, I build collaborative working practices and offer confidence and reassurance to senior stakeholders and technologists.
Rosie Hirst's Current Company Details
Senior Project Manager
Rosie Hirst Work Experience Details
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Senior Project Manager - Pos Software UpgradeMcdonald'S Feb 2022 - Mar 2023 -
Senior Project Manager - Dynamic Yield Digital OptimisationMcdonald'S Jan 2021 - Jan 2022
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Senior It Wfm Program ManagerCompass Group Uk & Ireland Jun 2020 - Jan 2021Birmingham, England, United Kingdom -
Senior Project ManagerMcdonald'S Jul 2019 - Nov 2019London, England, United KingdomI managed a broad project portfolio working with C-Suite Executives, the Main Board and the Charity Board. Although the projects were varied, they all required an exceptional focus on designing innovative solutions and implementing without disruption to trading, or damage to the customer experience. Infrastructure and Telephony: A £30M project to upgrade telephony for 1400 restaurants. I wrote and delivered the Business Case to the Board, secured funding and worked with IT leaders to design the solution.Dynamic Yield CMS Integration: A £2.5M project to integrate Dynamic Yield with external signage at drive-thrus. Kiosk Donations: An £80K project to design and deliver a charitable giving function at kiosks across the estate. I balanced requirements to accelerate donations, maintain the integrity of the customer journey and achieve deployment with no interruption to business. The project delivered revenue that significantly exceeded target and savings of 70% against budget forecast. Market Data Analytics Platform: A £1.1M project to enhance the data analytics platform. I led a team to define, shape and plan workstream schedules, the project cost model, budget tracking and productionised the pilot platform.
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Senior Program ManagerMcdonald'S Dec 2014 - Mar 2019London, England, United KingdomI secured numerous contract renewals for a diverse range of Programs, leading and coaching talented and motivated multidisciplinary teamsDigital Portfolio Program. End to end delivery of a £1.2M program to design an overarching Digital Portfolio Roadmap and deliver over 20 projects including global mobile app support, outdoor menu boards and scan at POS. Cashless Payments/Compliance. I managed an end to end £21.7M, 5-year program to design and deploy a P2PE certified cashless payments solution which removed extensive scope for PCI-DSS. Meticulous deployment with minimal business disruption was vital to the success of this program. The rollout was achieved by careful selection, management and communication with restaurant owners and 3rd party engineers, which reduced deployment from 4 months to 8 weeks. Internal Digital Signage: I was asked to recover a failing £14.7M digital signage project. I turned the project around in 2 months by addressing solution design issues and reinvigorating a somewhat demoralised team. I also negotiated a new managed service contract that reduced support costs from c.£3K per call to £33 per month per restaurant. Infrastructure/Business Continuity: A £11.9M program to create and deploy a virtual dual server solution with GAD and RTPaaS migrations.
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Payments Solution - Project ManagerWhitbread Jan 2014 - Nov 2014Dunstable, England, United KingdomDelivery of the Cashless Payments Project across the Whitbread Restaurant brands. Accountable for all aspects of the project from RFI, accreditation and deployment across 600+ Restaurants. Project Budget of £5.3m -
Automated Voice Recording Compliance - Project ManagerPremier Inn Jul 2013 - Jan 2014Dunstable, England, United KingdomRecovery of a 'Red' status project. Accountable for the delivery of PCI-DSS compliant voice recording solutions within the Premier Inn Customer Contact Centre to support bookings and guest refunds.Project Budget of £450k -
Payments Solution - Project ManagerCosta Coffee Jul 2012 - Oct 2013Dunstable, England, United KingdomRecovery of a 'Red' status Project. Delivery of the Payments Solution Project across the Costa estate. Accountable for all aspects of the project from RFI, accreditation and deployment to over 1000 stores.Project Budget of £2.8m -
Pci-Dss Compliance - Programme ManagerWhitbread Aug 2009 - Jun 2012Dunstable, England, United KingdomCompletion of a UK business PCI-DSS risk assessment for the Whitbread Group. Leading to the development and creation of the compliance roadmap. Obtaining board level sponsorship and devising solutions to ensure compliance across multiple platforms.Programme Budget of £10m
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Premier Inn.Com Online Payment And Fraud Solution - Project ManagerPremier Inn Oct 2010 - Nov 2011Dunstable, England, United KingdomDesign and transition of the Premier Inn web site from a pay on arrival model to an online payments solution with fraud controls.Project Budget of £300k
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Interactive Voice Recognition And Web - Project ManagerPremier Inn Sep 2008 - May 2009Dunstable, England, United KingdomDelivery of an IVR Infrastructure Upgrade Project for Premier Inn & Web Site Migration Project for Whitbread Restaurants.Project Budget of £250k
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Infrastructure Refresh - Project ManagerPremier Inn Jan 2008 - Aug 2008Dunstable, England, United KingdomImplementation of an oulet infrastructure refresh across the Premier Inn Hotel Estate.Project Budget of £900k
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Crm Infrastructure Upgrade And Data Centre Relocation - Project ManagerPremier Inn May 2007 - Jan 2008Dunstable, England, United KingdomMajor upgrade and relocation of critical path CRM & Premier Inn.Com platforms with full disaster recovery capability to automate failover. Project Budget of £2.3m
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Customer Contact Centre Cs1000 Switch Upgrade - Project ManagerPremier Inn Jan 2007 - Apr 2007Dunstable, England, United KingdomUpgrade of the CS1000 telephony infrastructure supporting business critical Premier Inn Central Reservations function.Project Budget of £850k
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Interim Service Delivery Manager - Premier Inn SystemsPremier Inn Nov 2005 - May 2006Luton, England, United KingdomManagement of key suppliers supporting Premier Inn Systems & the implementation of infrastructure upgrade projects.
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Interim Restaurants Service Delivery ManagerWhitbread May 2003 - Oct 2005Luton, England, United KingdomManagment of the Central Systems & 3rd Line Technical Support Teams for the Whitbread Restaurant brands.
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Product & Pricing ManagerLaurel Pub Company 2000 - 2002Luton, England, United KingdomManagement of the Product & Pricing Team for the Laurel Pub Company. This role involved management of the day to day pricing for food & drink & the support of the Audit Team across multiple brands. In addition it included the roll out of a new EPOS back of house stock system which involved reductions in price points; new food menus & the design & implementation of a new pricing system. -
It Project ManagerWhitbread 1993 - 2000
Rosie Hirst Skills
Project Delivery
Change Management
Program Management
Stakeholder Management
Service Delivery
Compliance
Pci Dss
Business Transformation
Budgets
Project Management
Process Improvement
Crm
Management
Information Technology
It Service Management
Outsourcing
Prince2
Governance
Project Portfolio Management
Business Process Improvement
Business Analysis
It Management
Frequently Asked Questions about Rosie Hirst
What is Rosie Hirst's role at the current company?
Rosie Hirst's current role is Senior Project Manager.
What is Rosie Hirst's email address?
Rosie Hirst's email address is ro****@****ead.com
What skills is Rosie Hirst known for?
Rosie Hirst has skills like Project Delivery, Change Management, Program Management, Stakeholder Management, Service Delivery, Compliance, Pci Dss, Business Transformation, Budgets, Project Management, Process Improvement, Crm.
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Rosie (Rosemary) Hirst
Greater Sydney Area1quitsmokingsydney.com.au
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