Robert Rosin Email & Phone Number

Spokane, Wa, Us

Bmw Of Spokane

* Effectively managed a high volume of work* Adapted to an ever-changing fast-paced, productive and dynamic shop* Initiated and maintained relationships with customers* Greeted and guide customers as they appear on the lot to proceed into the sales process* Enhanced the sales process by demonstrating the vehicles features on the lot* Took customers through a thorough needs analysis, making suitable product recommendations and organizing test drives* Accurately logged activities on the internal lead management system* Conducted business development and networking activities to generate sales* Assisted management to increase sales by inspecting the lot’s vehicles daily reporting any problems to the General Manager* Helped clients select a vehicle by asking the questions necessary to find them the perfect fit for their transportation needs* Provided product demonstrations and test drives* Worked with management to structure leases/purchases* Built rapport with customers to build a base of referrals and establish a customer network* Acquired product knowledge of the BMW product line

Spokane Valley, Wa

• Analyzed various markets to establish costs of items, and marketability to prospective buyers.• Achieved superior customer satisfaction with opportune daily responses of inquiries. • Managed effective relationships with vendors and suppliers to ensure that products are received timely. • Established formal communication channels among distribution suppliers to incorporate supplier inventory levels through automated segments allowing for time effective ordering and drop shipment of product.• Implemented the framework for consumers to be actively engaged in the buying process by means of social media resulting in minimizing any buyer’s remorse attributed towards a purchase. • Managed and sustained the back office prerequisite of the site with catalogue layout, payment processing vendor, and online security through SSL.• Responsible for managing a multi-channel distribution for greater exposer, leading to greater profitability.• Managed loyalty reward program and promotional/seasonal sales to stimulate undeveloped customers into returning and implementing a customer specific pop-up and cross selling suggestion systems to generate higher sales per transaction.

Spokane, Washington

• Managed, scheduled, organized events while ensuring customer satisfaction for The Blind Buck Bar.• Provided outstanding customer service which resulted in a 25% increase of customer repeat business first year.• Analyzed product demand according to trends to increase sales by avoiding product shortage. • Launched daily events leading to increased sales for the bar by 150%.• Developed long standing relationships with customers by presenting personalized recommendations.

Spokane Valley, Wa 99206

• Maximized revenue by eliminating downtown, implementing proven selling strategies and increased marketing within territories.• Exceeded quotas by deplying sales strategies centered on building strong client relationships and equipping customers with concise and relevant product knowledge.• Managed excellent client retention rates by providing highly accessible service coupled with expert industry knowledge.• Developed and executed marketing campaign which resulted in new business within a highly-saturated market.• Generated agency commissions by creating strong relationships with new contacts.• Attended high volume of phone calls and demonstrated strong customer service relations while assisting clients with various needs in health, personal, commercial and life insurance.• Proven ability to provide superior services and successfully build relationships with clients, members and carriers.• Daily communication with clients, billing representatives, underwriters, and claims adjusters.•

Spokane Valley, Washington Area

• Developed and launched highly detailed and informative sales presentations based on customer needs.• Managed accounts by building, fostering, and ensured monthly frequency of communication with clients.• Developed new clients through needs assessment of current product offerings and service improvements.• Conducted sales presentations based on customer needs to maximize increase growth of book of business. Specialized in:.☛ Auto Insurance • Collectible Autos • Casualty Insurance • First Time Insurance and Lapsed Coverage☛ Home Insurance • Homeowners • Renters Insurance • Condo • Mobile & Manufactured • Specialty Home • Earthquake • Flood • Farmers Identity Shield ☛ Landlord Protection Insurance ☛ Personal Liability Insurance (Umbrella)☛ Life Insurance • Term Life • Whole Life • Universal Life • Accidental Death Insurance☛ Business Insurance • Property • Liability • Crime • Auto • Workers Compensation • Umbrella • Life • Loss Control☛ Motorcycle Insurance☛ Recreational Insurance • Boat & Watercraft • Off-Road Vehicles • Motor Home • Travel Trailer • 5th Wheel☛ Pet Health Insurance.

Liberty Lake, Wa

• Received President Club award and 6 consecutive Quarterly Excellence Awards.• Achieved 120%+ of sales goals, exceeding all departmental goals year after year. • Selected by senior management to mentored and assisted fellow employees in utilizing Salesforce.com to increase numbers.• Received and placed telephone sales calls to handle all aspects of customer personal insurance needs. • Conducted first line underwriting risk evaluation in accordance with established rules and guidelines. • Assessed customer's insurance needs and suggest/advise products and coverage's based on a need/exposure assessment. Conducted need/exposure assessments involve interviewing prospective clients to obtain data about their financial resources and needs, the physical condition of their person or property to be insured, claims history and coverage gaps. • Helped follow employees with efficiency for increased sales with utilizing Sales Force. • Encouraged employees from other departments to understand the job duties by having individuals and independent agents job shadowing with me. • 2013 Quarterly Excellence Award (1st Quarter, 2nd Quarter, 3rd Quarter, 4th Quarter.) • 2014 Quarterly Excellence Award (1st Quarter, 2nd Quarter) • 2013 Presidents Club

Liberty Lake, Wa

• 129% of quota, Top 1% in the company for cross sell percentage goal for three consecutive terms.• Promoted to license sales department.• Identified cross-selling and upselling opportunities including identifying new revenue opportunities from additional lines of coverage and asking current policyholders for opportunities to quote additional lines. • Used sales and selling techniques such as securing critical risk information, identifying and overcoming objections, solving prospect or policyholder problems, generating interest asking for the sale and conducting follow-up to convert leads to sales on every call.•Used consultative skills by identifying and analyzing customer need to ensure high customer satisfaction, growth and retention of business.• Supported agent/customer relationships; maintain each agency's brand with a superior level of customer service by educating agents and policyholders on new and existing products & services and other available resources on every call. Maintains reliability and adherence standards according to the service level agreements of our agents.•2nd in entire company for Lead Generation. (2011 4th Quarter)•1st in entire company for Lead Generation. (2012 1st Quarter)•1st in entire company for Lead Generation. (2012 2nd Quarter)

Spokane Valley, Wa

Exceeded 120%+ on items for transactions, surpassing established sales goals.• Fast tracked from Sales Associate to Star Selling Ambassador & promoted to Bridal Consultant.• Store leader in number of loyalty credit rewards cards opened first year working.++Bridal Consultant: • Promoted to Macy’s Bridal Consultant. • Coordinated with various individuals on the bridal requirement needs. • Sourced out new and potential accounts • Assisted clients in their wedding needs. ++Sales Associate:• Ensured that each customer receives the ultimate shopping experience. • Impressed the customer with professionalism, exceptional customer service, and solid product knowledge. • Key Accomplishments: Consistently exceeding sales goals set by Macy’s by achieving 100%+ in items per transaction, average sales, daily sales, and customer loyalty (credit). ++Star Selling Ambassador :• Promoted to Holiday Management. • Customer Service orientation, with attention to detail. • Excellent communication and interpersonal skills. • Comfortable working both as part of a team and as an individual with little direct supervision. • Comfortable using Point of Sale technology to complete efficient sales and return transactions.

Bonners Ferry, Id

• Specialized in Fire Departments and Ambulance Departments. • Performed research on foundations and corporations to evaluate prospects for grants.• Developed individual grant proposals in accordance with each grant making organization.• Conducted a full range of activities required to prepare, submit, and manage grant proposals. • Awarded one of Homeland Securities top 100 grants out of 5000+ applicants.• Awarded multiple communities outreach and foundation grants.

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 3.69

Bachelor Of Business Administration (B.B.A.), Finance, Marketing, 3.4

Dual Majored in Finance and Marketing

Associate Of Arts (A.A.), Business Administration And Management, General, 3.68

Activities and Societies: Business Professionals of AmericaAssociate of Arts in Business Administration, Phi Theta Kapa (PTK), Business.