• Develop and maintain relationships with Financial Centers, Amerant Banking Centers, and support its staff on Merchant Services solutions.• Demonstrate broad knowledge of merchant services industry, pricing, CRM software, sales reporting tools, gateways, compliance standards (e.g. PCI DSS) and emerging technologies. • Serve as a liaison between Financial Centers, Amerant Bank’s Clients and MBPS.• Design and build the monthly Newsletter with educational tips about Merchant Services.• Provide payment processing solutions to Financial Centers such as Amerant Bank’s business clients.• Establish sales, business development, and negotiation skills by expanding customers’ relationships to help achieve customers and companies’ goals.• Analize client’s merchant processing statements to lower rates and fees.• Train, educate and support customers in every step of the process through a remote or in person customized attention

• Assessed business opportunities in the market by carefully evaluating weaknesses in potential clients’ operations, as well as proposed IT solutions that resulted in new or expansion of accounts.• Developed long-term relationships with clients by providing decision-making with custom solutions adapted to their needs. • Provided feedback on the latest technologies, generating over US$5 million in revenues over time.• Interacted with internal departments (i.e., engineering, operations, legal, and finance) to determine the viability of projects, and design proposals according to business requirements. • Expanded numerous industries including oil & gas, automotive, airline, media, and retail.

• Created Sarbanes-Oxley (SOX) documentation (aka "Corporate and Auditing Accountability, Responsibility, and Transparency Act") of Petrozuata´s (Conoco Phillips’ affiliate) and Ameriven´s (Chevron Texaco’s affiliate) IT Infrastructure and Software.• Executed the first IT Project Management Guidelines to be used across Ameriven. • Increased annual sales by 20% of a retail business in the pharmaceutical industry by improving inventory systems and providing outstanding customer service. • Automated systems to enhance productivity and maximized financial controls in the pharmaceutical industry.