Rosi Schneider Email & Phone Number

Indianapolis, Indiana Area

• Several companies involved in this migration venture for Rolls Royce, had to work with several 3rd parties companies in the migration process. Support was provided 10 days post migration for the end user and then the.
• Migration project for client (Rolls Royce) in the United States, taking calls from end users that their computer (desktop/laptop) had been migrated and having issues with software or missing software that was not.
• Pushed/deployed software through Active Roles using SCCM and adding the computer name to the group software application after receiving approval for the software to be added.
• Migration included upgrading from Windows XP OS to Windows 7 OS and onto a Global domain for the Rolls-Royce in the United States, which involved communicating with end users throughout North America.
• Remote computer support throughout the United States via Active Roles and Servers with remote tools for Windows 7 OS.
• Traveled out of state to remote Rolls Royce site locations and helped with migrations and end user support.

Indianapolis, Indiana Area

• Taking calls from Automotive Dealerships throughout the United States dealing with software technical issues for Autobase. Ensured consistent tier 1, tier 2, and tier 3 support.
• Installed and configured Autobase remotely for dealerships, on workstations, along with network printers and drivers license scanners to work within the Autobase application.
• Working with forms for the dealership, editing and adding additional items for text boxes and mergefields for the dealership on the forms using Adobe Acrobat 5.0. Helping the dealership in creating webads, and letters.
• Opened and closed tickets within Remedy and Parature as to the nature of the issue that the dealerships were reporting within Autobase and escalated to a supervisor or manager if necessary.
• Liaison with third party vendors and speaking with them on behalf of the dealership to get our software to work with other vendor applications for the automotive dealership.
• Autobase (CRM tool) in installed in approximately 32,000 dealerships within the United States, these calls come through an ACD switch, which I am a member of approximately a team of ten providing support to the.

Ensured consistent tier 1, tier 2, tier 3 support for 300+ node Windows XP environment, resolving desktop issues, workstation set up, and install/upgrade software. Ensured problems were resolved in a timely manner, tracked according to standards and escalated or reassigned as required. Supported diverse software packages including home-grown applications.

Delivered tier 1 and tier 2 support for international corporate community, resolving desktop and application issues as they were identified. Communicated problem resolution and additional information to Service Desk Manager and support teams.Supervised two helpdesk coordinators in Indianapolis ensuring compliance with work standards and standard operating.

Monitored all systems in the Corporate Data Center for the potential problems, ensuring a proactive approach in regard to problem resolution for production jobs, system problems, and end user issues.Delivered knowledgeable input and worked closely with company IT management and supervisors in developing and implementing changes and procedures for the.