Rosita Garcia Email & Phone Number

The Customer Success (CS) Associate is a trusted advisor for thousands of StreetLight customers across North America who want to make data-driven mobility decisions by adopting the StreetLight InSight® analytics platform and other StreetLight products.Our customers are on the cusp of adopting Big Data solutions at scale, and we are the market leader in the industry. As the CS Associate, I directly engage, educate, and empower our customers in the transportation industry to ensure that our products are implemented and adopted successfully.

United States

The Engagement Specialist is responsible for managing all training and project-facing engagement, including encouraging the use of StreetLight as a SaaS solution to ensure the increasing adoption of StreetLight by Jacobs staff members.Reports to the Integrated Solutions Team Manager in the Divergent Solutions Business Unit.

StreetLight Data, a wholly owned subsidiary of Jacobs, pioneered the use of Big Data analytics to help transportation professionals and data analysts measure, analyze and improve transportation. Applying proprietary machine-learning algorithms to location data from mobile phones, vehicle navigation devices and IoT, StreetLight sheds light on travel patterns and makes them available on-demand via the world’s first SaaS platform for mobility, StreetLight InSight®. From measuring traffic volumes to optimizing new infrastructure to planning for autonomous vehicles, StreetLight powers more than 10,000 projects every month.The Learning Services Specialist is responsible for training internal Jacobs staff and influence external customer training. Rosie works on a team of cross-functional professionals wherein everyone is entrepreneurial, wears many hats, and works in a highly collaborative environment. Reports to the Director of Training and works in the StreetLight Synergy Group.

Long Beach, Ca

• Teach an undergraduate and graduate level course remotely and in-person• Design, create, and execute entire Group Dynamics curriculum and keep the content current• Demonstrate effective college-level teaching using emergent technologies and lecture approaches• Mentor and advise students about psychological theories and effective work-related research methods

Los Angeles, California, United States

• Report directly to Director of Ambulatory Operations and assist in development of training resources• Act as the main point of contact for the ART Training Program for all key stakeholders• Design, run, and report on corporate survey programs using Qualtrics and Microsoft Office• Analyze survey results and provide key insights via written reports and present findings to stakeholders• Maintain an updated training curriculum database and training records• Create and maintain positive relationships with multiple departments, stakeholders, and managers• Organize, develop, and source training program material to meet specific training needs• Manage projects that evaluate existing training systems to help with process improvement• Analyze change initiatives with research and analysis related to productivity, quality, and costs• Coordinate ART Training logistics, such as creating the training calendar with other departments• Coordinate multiple training events simultaneously while still providing administrative support

Long Beach, Ca

- Manage several special projects on center, including: Bi-weekly Harry Potter Club, Ongoing Microsoft - Office Specialist Certification Program, Weekly Non-Resident Career Success Standards Meeting, - Monthly topic for the All-Staff Professional Development Training.- Use excellent facilitation skills and active learning methods to engage audiences- Instruct on HR Concepts and career standards during the LBJCC four-week orientation course- Ensure trainings are in compliance with the Department of Labor and Odle Management Group, LLC

Carson, Ca

• Conduct recruitment, selection, orientations, and ongoing training for staff and volunteers.• Maintain employee and volunteer files and records for accuracy, completeness, and compliance.• Design and coordinate performance evaluation process for all employees.

• Perform occasional client work, such as compensation studies and organizing applicant data• Analyze complex policies and procedures, then synthesize information into understandable concepts• Create best practices guidelines, checklists, and visual guides to educate HR Advisors

Long Beach, Ca

• Masters of Science candidate in the Industrial/Organizational Psychology Program

Long Beach, Ca

Professor: Dr. James Amirkhan, Freshmen Stress Overload Scale Study• Visit professors during office hours to recruit for participation in the study.• Present the study to freshmen classrooms of up to 80 students and collect data.• Organize and enter data into SAS.

Psychology Intermediate Statistics course• Attend meetings, grade student homework, and return assignments within established deadlines• Conduct office hours to further educate students on topics related to class material

San Francisco, Ca

• Facilitate weekly group supervision meetings to ensure staff (20+) performance quality• Monitor staff communication channels and system dashboard to ensure sufficient staff coverage of incoming calls and chats• Increase communication, organizational commitment, and networking amongst staff daily• Interview and assist in selection of new applicants on a monthly basis• Answer counseling calls, initiate chats, and perform other counselor duties, when necessary

Costa Mesa, Ca

• E-mail upper management, customers, and staff on a daily basis, including writing confidential reports• Conduct inventory cycle counts and shrinkage investigations by auditing sections of the store weekly• Consult with customers and offer product recommendations that best fit their needs• Communicate daily sales goals and train staff in order to achieve successful store performance

Costa Mesa, Ca

• E-mail upper management, customers, and staff on a daily basis, including writing confidential reports.• Conduct inventory cycle counts, shrinkage investigations, and receive new product on a weekly basis • Consult with customers to offer product recommendations that best fit their needs• Communicate daily sales goals and train staff in order to achieve successful store performance

Anaheim, Ca

• Sell food and beverage products accurately and efficiently in a fast paced environment• Maintain an accurate cash total without the aid of a register• Create a positive experience that meets the expectations of the guests of the Disneyland Resort• Stock and/or sanitize work stations to meet food standard guidelines

Master’S Degree, Industrial And Organizational Psychology

Bachelor’S Degree, Psychology

Activities and Societies: Psychology Student Association (PSA), Psi ChiPsi Chi President 2014-2015 Psychology Student Association Active.

Certificate In Digital Media Arts & Design: Multimedia, Intermedia/Multimedia, 3.9

Additional Degrees: CSU Breadth Certification Certificate of Achievement - Digital Media Arts & Design: Multimedia Associate in Arts.