Shared AM role with CSM Managing connection with multiple clients abroad, closing the deals, technical preparations, follow ups, checking that all clauses are followed.• Upselling and cross-selling existing deals.• Responsibility for the weekly collections according to closeddeals.• Managing in-house PPC and teams of Joint Venture partners according to closed deals, updating on new or finished deals. POC with operations team, making sure that all requests are satisfied.• Onboarding new clients and JV partners.• Tracking and analyzing KPI of JV parters and clients, guidingon optimizing to improve parameters.• Performing QBR/EBR• Identifying and creating new potential markets and growthopportunities.

As Account Managers team:• Managing a portfolio of 100 customers from onboarding stages and through theirlifecycle, as their main POC for eBay.• Tracking each sellers KPI on PBI and tableau dashboards, guiding on optimizingdifferent metrics (including marketing initiatives, item optimization, logistics andplatform performance) to increase sales.• Identifying critical changes in account and reaching out to customers with best practiceson how to maintain level of performance and sales.• Performing professional training sessions and guiding sellers specific tools, to supportsellers in integration and expansion to new eBay markets.• Driving adoption on promotional and other growth opportunities offered by eBay.• Performing EBR/QBR• Supporting all sellers inquiries by working with internal teams to resolve sellers businessneeds.As Business Development team:• Identifying high potential sellers within leads that expressed interest on working oneBay.• Guiding businesses from creating account on eBay until they deemed establishedenough to continue themselves or as part Account Managers portfolio.• Performing EBR/QBR• Experience with businesses and markets in East Europe and Russian speaking countries

Managing clients from onboarding, through creating call flows and texts, training and education of call representatives, surveys and inspections of call representatives, POC for the clients 24/7

Managing team of 20+ representatives on daily basis, helping in difficult situations, surveys and reviews