Roslyn Dailey Email & Phone Number

Puyallup, Washington, United States

- Utilizes proficient computer software skills to transcribe, format, edit, and print a variety of routine, non-routine, and increasingly complex documents including, but not limited to, letters, memos, technical reports and specifications, manuals, proposals, spreadsheets, and charts.- With attention to detail required, reviews and proofreads documents for correct format, accuracy of typing, appropriate grammar, and proper punctuation and spelling.- Ability to apply advanced software features such as macros, styles, and graphics to various types of documents.- Offers suggestions for improving structure and image of document.- Troubleshoots software application problems.- Creates and maintains organized electronic files for active and archived projects.- Assists in developing and following group procedures and protocols.- May assist in training less experienced staff.- Performs other duties as required.

Washington, United States

- Create Budgetary Estimates and Statements of Work based on Business Analyst write-ups- Use Excel to create cost workbooks to accurately set prices for projects- Create annual renewal quotes for over 30 state agencies and 10 tribal agencies- Perform contract audits for company contracts with state agencies to ensure accurate pricing for contract renewals- Communicate with state agency customers regarding contractual needs- Create weekly Sales Report to summarize outstanding Budgetary Estimates, orders entered and related dollars, projects and dollars in the sales pipeline, and annual renewal quote updates - Assist with the Brightspace LMS as needed to facilitate users and course management. - Assist with responding to RFPs and RFIs by preparing response documents such as answers to questions, staff resumes, sales collateral, etc.

- Create or update requirements documents specifications, and data models for non-complex projects or corrections, using established templates.- Update supporting documentation on non-complex projects, including technical plans, specifications, and release documents as applicable.- Take increasing responsibility for discovery and Level of Effort (LOE) process in support of the budgetary estimate process.- Gather information from end users to document business, functional, system, and data requirements for non-complex projects through discovery and design work sessions.- Develop customer-facing requirements documents based on information gathered for non-complex projects.- Complete detailed work and documentation to communicate technical approach to the development team for non-complex work.- Assist with the Brightspace LMS as needed to facilitate users and course management.

Dupont, Washington, United States

o Continuing work to implement the Brightspace LMSo Building course content within the LMS to take in-person trainings and translate them for an online learning experienceo Manage all areas within the LMS including functionality, appearance, tabs, and settings.o Acquire and maintain knowledge of current technology as it applies to LMS software and systems.o Author and maintain technical procedures and policy documentation.o Act as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training, and measure performance to meet organizational objectives.o Create and update resources to train and support learners on how to use the technology for online and professional development.o Create and manage the overall course structure and set up course programs based on specifications from the instructional designer.o Provide troubleshooting assistance for users regarding signing on to the LMS and accessing courses and resolving issues relating to system functionality.o Serve as point of escalation for internal support issues, which may include interaction with the LMS vendor and other vendor support services.

- Worked to implement the Brightspace LMS that will be used to hold a virtual conference, deliver training to customers and internal staff, and simplify internal processes- Built course content within the LMS to take in-person trainings and translate them for an online learning experience- Continued work to learn more about adult learning theory, pedagogical strategies, and course development- Used Mac Screen Recording and Adobe Premiere to create how-to videos for both external customers and internal staff- Worked with the team to review and edit Release Notes that describe changes and updates to the Aware software. Edited Release Notes for clarity and accuracy- Continued work to standardize process documentation within Alliance- Reviewed and edited documents to bring them to compliance with our internal standards regarding styles, headers/footers, paragraph styles, etc.

- Created complex Budgetary Estimates and Statements of Work that defined customer needs, outlined company solutions, and managed scope within the project- Reviewed and edited documents to bring them to compliance with our internal standards regarding styles, headers/footers, paragraph styles, etc.- Facilitated discovery sessions with customers to gain knowledge of the customer business need- Created responses to Requests for Proposals that explained how Alliance could solve a business need for a client by implementing a Vocational Rehabilitation Case Management System- Used Microsoft Excel to create cost workbooks that estimated project costs based on a variety of formulas; in doing so, gained strong skills working with formulas in Excel- Worked to learn the Brightspace LMS system to begin supporting the implementation.

During this time, I am working as an editor for a client who is working on a Young Adult novel. I am editing the novel for grammar, structure, flow, and clarity. I am also offering advice on story coherency as well as giving feedback as a reader.

Saint Martin'S University

The Belltower is Saint Martin's University's student run newspaper. I worked first as a Staff Writer for the paper before becoming a Section Editor and finally became Editor in Chief after our former EIC graduated in 2016. As Editor in Chief, I am in charge of all the students who work for the paper, both Staff Writers, Editors, Layout staff, and Business staff. We have an Advisor, who is a professor at the college, who guides us and who I work closely with. Through this position I have learned how to lead a team of individuals as well as time management, as we are always on a deadline. I also learned how to hire individuals as well as how to delegate tasks to play to everyone's strengths. This role also enabled me to learn editing skills, both in text and in layout. The role also gave me familiarity with AP Style, as this is the style that Journalism uses.

Saint Martin'S University Center For Studet Learning And, Writing And Advising

My responsibilities include reading the papers of fellow students to check for grammatical errors, flow, clarity, and logic. I assist students at all stages of the writing process and helped ELL students to craft better papers. I also helped students with visual disabilities by editing the papers that they wrote using the Dragon Dictation system.

Washington State Attorney General'S Office

During my time as a Public Affairs Intern for the Washington State Attorney General's Office, I was given the opportunity to learn how a government office functions. I learned how to draft and create Press and News Releases, as well as how to carefully choose language to best fit the desired meaning. I also gained a general background of the legal system in which the Attorney General's Office functions. The internship allowed me to experience a very professional workplace and gave me an understanding of how to use various media, such as social media, video and image to help make a statement and speak to diverse groups of people.

Saint Martin'S Univeristy

At Saint Martin's college bookstore, I learned the operation of a Barnes and Noble College store. My duties included running the POS at the front of the store, placing displays of clothing and school supplies according to Planograms given to us by the company, sending and receiving books via the TextNet system, receiving and filling orders using the Accelerator system, paying bills and ordering books via the TA and TA2 systems, as well as general customer service and time management skills.