I worked on many areas of Salesforce CPQ covering the Global Product Taxonomy, Quote Approvals, Proposals and Contracts, Usage Profiles and then ensuring the data is successfully synchronised with One Salesforce for markets including VGE, UK, Ireland and Hungary.In addition to supporting the BAU of CPQ, I worked on defining new products in the Cloud and Security services for Salesforce CPQ.My responsibilities included:• Capturing and writing requirements in the form of BREQs and user stories with process diagrams• Working with designers to ensure requirements were technically feasible• Reviewing the test scenarios to ensure that each case was covered in the SIT and UAT sessions

Within the areas of Change Management / Control and Incident Management for the Universal Credit transitioning project, my role was to create As-Is and To-Be process mapping.

• Process mapping of as-is and to-be states for the end to end product lifecycle• Documenting product requirements and acceptance criteria• Creating the product backlogs and other Agile artefacts• Guidance and training on Agile best practices to the wider team• Tracked progress of requirements through the project lifecycle

Gathering and documenting requirements in user stories.Creating interactive wireframes and designs using Axure.Performed role of scrum master while assisting the Digital team to transfer to the Agile Scrum methodology.

• Designed processes using eTOM model in ARIS and Visio• Identified improvements in Business processes• Prepared and delivered presentations to inform colleagues of the status of my current projects• Managed stakeholder engagement to walkthrough processes• Delivered workshops with stakeholders to identify KPIs• Worked on several projects simultaneously and managed own portfolio of work to meet challenging deadlines using Microsoft Project• Performed an Impact assessment of the new business requirements for each business area• Worked with managers to ensure their team and systems were ready to be released into production • Worked with stakeholders to identify and document the Reporting Requirements they would need. I also made them aware of the enhanced functionality available from the new release that could improve their current business process.• Performed and documented traceability of the business requirements within the Processes and Functional Design document

♦ Worked with clients to translate business requirements into technical specifications; established and defined details, definitions and requirements of applications, and enhancements♦ Generated design, development and test plans, detailed functional specification documents, user interface design, and process flow charts for execution of programming ♦ Discussed issues and enhancements with end-users and propose a technical solution ♦ Developed systems to meet requirement / design specifications ♦ Completed development and user documentation

♦ Design and development of windows applications♦ Development of web site

♦ Design, analysis and problem solving of databases ♦ Design, development, and maintenance of web applications ♦ Report design and development ♦ Software Requirement Specifications and Functional Specifications preparation ♦ Preparation and presentation of Feasibility reports ♦ Organise and chair meetings ♦ Systems modelling using E-R diagrams, Data Flow Diagrams, and Context Diagrams ♦ Cost/benefit analysis ♦ Business Process Reengineering of an existing system ♦ Business Cases ♦ Design, analysis and review of information systems ♦ Evaluation of Software packages ♦ Analysis of users needs for enhancements to an existing system ♦ Quality Assurance Reviews on Project management Documentation ♦ Presentations on UML and the .NET Framework ♦ Development of User acceptance testing templates ♦ Implementation and management of testing methods and procedures

♦ Development and design of windows applications ♦ Redesign of databases ♦ Development and execution of test plans

♦ Design and development of business components for web applications♦ Configuration and management of IIS for web application ♦ Built COMTI components within MTS to receive and translate data from mainframe applications

Design and development of windows applications using encryption algorithms

Design and development of windows applications for web site data administration and maintenance

♦ Design and development of Web applications ♦ Development of the installation program for the application used by Call Centre Consultants

♦ Design, development, and maintenance of windows applications ♦ Upgraded out dated windows applications

♦ Design and development of windows applications ♦ Computer hardware management including memory optimization ♦ Establishment and implementation of Computer System backup procedures ♦ Preparation of Quality Assurance plans for projects and completion of the associated Quality Assurance documentation ♦ Drafting documentation to update the Quality Assurance manual