Roslyn (Roe) Barrutia Email and Phone Number

I'm focusing on managing enterprise and strategic accounts, as well as the Shopify platform expert within the Engagement Manager organization. - Manage and drive a portfolio of ~70 projects to achieve the client’s goal of increasing their retail revenue sales- Cultivate client relationships from the project kickoff through the implementation and launching the client website's with Bazaarvoice software.- Have become the main point-of-contact for Spanish-speaking clients and helping implement Bazaarvoice in LATAM countries. - Act as a resource during the entire implementation process while providing consultative push back where needed with the client and engineering team, to hit the target go-live date- Communicate with clients daily from answering emails, support cases, scoping calls, kick-off calls, status calls, and video workshops- Manage client escalations; investigate the issue and collaborate with other internal departments to resolve the issue- Create status reports including estimates to project completion for clients and internal stakeholders- Help mentor new hires with the Engagement Manager process and answer their questions.

I manage SaaS implementations for SMB and strategic accounts that focus on global expansion. I collaborate with clients and engineers while guiding them through the implementation process to ensurewe hit the client's target date.I was the main point-of-contact with launching the new Shopify Bazaarvoice plugin within the Bazaarvoice Global Services teams. I created the new implementation process and implementation guides. Helped train our engagement manager and technical consultant teams from the NA, APAC, and EMEA teams on the new process. I help answer daily questions regarding our Shopify platform and implementations. - Manage and drive a portfolio of ~100 projects to achieve the client’s goal of increasing their retail revenue sales- Cultivate client relationships from pre-sales and project kickoff to Bazaarvoice's code going live on the client’s website- Act as a resource during the entire implementation process while providing consultative push back where needed with the client and engineering team, to hit the target go-live date- Communicate with clients daily from answering emails, support cases, scoping calls, kick-off calls, status calls, and video workshops- Scope projects and create SOWs clearly detailing responsibilities, deliverables, timeline, and pricing- Manage client escalations; investigate the issue and collaborate with other internal departments to resolve the issue- Create status reports including estimates to project completion for clients and internal stakeholders

The award-winning Peached Tortilla started as a Southern-Asian Fusion inspired food truck in 2010 and has grown from a single food truck to multiple brick and mortar restaurants, venue space, and top full-service catering company. With later releasing in Spring 2019 The Peached Tortilla's cookbook. Additionally, The Peached Tortilla won the Top Caterer award by NACE in January 2020. - Executed over 600 events with over $1.3M in revenue - Managed and was responsible for booking and executing an average of 30+ events per month- Exceeded individual sales quota and goals before deadline for two consecutive years, in 2018 and 2019- Q1 of 2020 exceeded quota at 107% to goal- Won “Highest Sales” award in 2018- Kept tracked of multiple events’ progress and provided business support to each client throughout the entire sales cycle and coordinating process such as onboarding, creating custom proposals, creating contracts, maintaining budget, managing client expectations, educating the client on our services, communicating deadlines, and final event execution while providing top tier experience to the client- Communicated with clients to develop the scope of their needs and presented a variety of service offerings to help build client vision- Worked cross-functionally with our chef, operations, marketing, finance, internal team and outside vendors to execute a seamless event- Proactively mitigated risks and resolved cross-functional issues by collaborating with all partners on budget, and vision and by maintaining a holistic view of each project and event- Established a relationship built on trust with the client, stakeholders, our internal team and outside vendors to create renewal business, as well as referrals- Utilized Paycom Software to process financial reporting and bi-weekly payroll to the CEO in 2017

- Executed over 65 events with over $50k total in revenue- Created an office manager onboarding guide that outlined deliverables and expectations to help train future employees- Processed monthly financial reports for the CEO to track sales team’s individual goals and overall company sales- Invoiced clients and worked on account receivables for the sales team- Managed on boarding for all new company hires- Created & designed the first annual Peached Social House grand opening invitation- Spearheaded and managed Peached Social House Instagram account- Scheduled and organized monthly group tastings

- Liaison between the sound technician team and filmmakers to ensure overall vision and production values were above expectations- Audited data and updated film & filmmaker information daily- Quality checked films daily- Created pre-show video content and images, as well as updated the program guide for the Austin Film Festival