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Attain and exceed annual team quota targets. Land and expand business by ensuring growth opportunities are maximized.Balance revenue by maintaining budgets.Grow and exceed sales targets on a monthly, quarterly, and yearly basis by managing process, policy and execute goals to market strategies related to revenue channels. Ensure that sales integrity guidelines are being followed. Analyze pipeline values, distribution, and opportunities continuously to identify areas to optimize growth… Show more Attain and exceed annual team quota targets. Land and expand business by ensuring growth opportunities are maximized.Balance revenue by maintaining budgets.Grow and exceed sales targets on a monthly, quarterly, and yearly basis by managing process, policy and execute goals to market strategies related to revenue channels. Ensure that sales integrity guidelines are being followed. Analyze pipeline values, distribution, and opportunities continuously to identify areas to optimize growth. Engage with marketing, vendor channels and other partners to effectively maximize areas of opportunity to gain new business and grow market share.Keep updated on new product including market trends related to ecommerce, STS, Saas and respond to contractual requests including RFQ and RFPs. Maintain high level of product knowledge in industry. Provide guidance and leadership to account managers while being accountable to meet quotas, identify internal opportunities for revenue growth. Develop, plan, and execute new methods to increase inside sales channel sales yield. Coach, mentor, and evolve account managers to attain new levels of skill.Set individual targets to maintain and exceed revenue results, manage productivity to deliver on sales objectives. Provide accurate sales forecasts and build robust pipeline through new acquisition and maintain accountability for budgets, including delegation of funding to sales incentivesMaintain relationships with clients, identify opportunities for growth by resolving complex or escalated issues and reviewing analytical data. Identify performance gaps, create action plans and coach account managers to ensure revenue goals are met.Create training material and review onboarding process; continuously recommended ongoing training to sales teams around identified gaps and requirements Work with all internal partners to create strategic processes to align with corporate direction. Complete recruitment, hiring, interviewing and team planning. Show less

Ensure that site sales targets for specific campaigns were met and exceeded to grow revenue and maintain contractual requirements. Including ensuring compliance to statement of work for vendorsAnalyze sales productivity statistics and take appropriate action to affect sales and profitability, review all results relating to customer satisfaction and provide recommendations to exceed quality of service and improve overall customer satisfaction. Provide guidance to leadership teams… Show more Ensure that site sales targets for specific campaigns were met and exceeded to grow revenue and maintain contractual requirements. Including ensuring compliance to statement of work for vendorsAnalyze sales productivity statistics and take appropriate action to affect sales and profitability, review all results relating to customer satisfaction and provide recommendations to exceed quality of service and improve overall customer satisfaction. Provide guidance to leadership teams while empowering subordinates to carry out specific assignments and effectively manage their teams. Establish KPIs that are consistent, attainable, and effective and ensure all leadership teams are adhering and managing to these performance standards. Maintain effective relationships at all levels, for both the business and the customer. Coach, delegate, plan and organize site mandates to exceed and deliver on all key performance indicators. Assist in employee ramp and deployment plans including interviewing, hiring, disciplinary actions, salary reviews, personal development plans and performance reviews.Execute implementation of site wide process improvements, to organize to meet operational budgets, service levels and capitalize on opportunities to improve all aspects of quality results. Led project teams as required including conducting root cause analysis and data collecting Show less

Act as single point of contact for team members for escalated issues and support. Train, develop and evaluate performance of sales and service agents and recommend path for career development.Oversee call center queues for both online chat and telephone IVR systems to ensure service levels are being met. Deliver performance improvement plans and monitor progression of set goals Monitor performance of front-line agents to exceed or achieve team KPI's. Set team and individual… Show more Act as single point of contact for team members for escalated issues and support. Train, develop and evaluate performance of sales and service agents and recommend path for career development.Oversee call center queues for both online chat and telephone IVR systems to ensure service levels are being met. Deliver performance improvement plans and monitor progression of set goals Monitor performance of front-line agents to exceed or achieve team KPI's. Set team and individual performance targets and recommend required resources to achieve. Support staff to grow results, identify skill and operational gaps and recommend solutions. Ensure that internal and external customer satisfaction is maintained and exceeded. Coach and monitor team and identify areas of opportunity and additional training requirements. Recommend and reinforce customer care operational standards, policies, and procedures. Assist in implementation and reporting on progress of tasks, project, or committees, as assigned by director. Show less

Deliver Customer Care Curriculum to front-line staff to ensure quantitative and qualitative results are met. Execute call monitoring and record results against quality performance measurementsResearch and develop training programs while adhering to program design and adult learning principles.Consult with managers and staff regarding the use of skills learned in training and assist in the removal of barriers for increased utilization of those skillsDeveloped coaching… Show more Deliver Customer Care Curriculum to front-line staff to ensure quantitative and qualitative results are met. Execute call monitoring and record results against quality performance measurementsResearch and develop training programs while adhering to program design and adult learning principles.Consult with managers and staff regarding the use of skills learned in training and assist in the removal of barriers for increased utilization of those skillsDeveloped coaching methodology to promote productivity gains and cost-effective methods.Conduct skills assessments of employees and report potential training needs to identify learning gaps and improve site performance results. Coach and improve results through individual goal setting. Show less