Sales, Marketing, Embroidery, Customer Service, Accounting, Project and Time Management

Served in various roles during my time at Formetco.EXECUTIVE ASSISTANT/OFFICE MANAGERResults driven office management, sales and credit management with more than 15 years’ experience. Expert in training, team building, employee relations and retention. Ability to handle highly confidential information in a professional manner. Manage office contracts with vendors. Worked close with company executives to ensure their projects were accurate and successful.CREDIT MANAGERManage credit applications (Process, Approve and Renew all credit order for Formetco). Collect past due balances. Risk management by monitoring and staying up to date with customers needs. Achieved all collection goals with in first year of employment. Create reports that indicate when funds will come into Formetco from customers based on payment terms. Researches and responds to all accounts receivable inquiries in a prompt manner. Creates and maintains proper response letters for various incoming correspondence. Analyze delinquent accounts and prepare and act on resolution. Use various collections methods to collect past due balance which include calls, emails, contacting corporate offices, certified mail.PROJECT COORDINATORSchedule/plan meetings and company events.

ACCOUNT MANAGEMENTWork with accounts and Director of IT to update surveys for students. Included meetings and working internal and external to ensure surveys and results reporting were set up to customer expectations. In some cases Webinars were necessary for customer satisfaction.TRAINING AND ANALYSIS Oversaw Salesforce.com to meet company needs. Included reports process, training, training manuals and continued internal project management with the program. Other duties include analysis and statistics reporting from results of student satisfaction survey for clients. Listened to customers and worked internal with our on staff development team to make the survey process was easier for students and staff. Created and implemented staffing plan and process for Customer Support department.CUSTOMER SUPPORT SPECIALISTWorked with new prospects. Duties also included working on any survey issues that came up for students to correct problems.Spearheaded training plan for new customer support specialist.

Created presentations and proposals for a team of 12+ sales team members. Team Members included Sales, RVP and SVP of PSAV. Reviewed contracts. Salesforce.com implementation for organization greater than 200+. Salesforce.com administrator which included training, coaching and maintaining the system and the quality of the data in the system.Central contact for receiving information and communicating information for team members located throughout the US. Project management and budgeting for individuals and for the sales department on a yearly basis.Duties also including implementing marketing plans.

General Administrative Duties