Zoetis account manager for farm veterinary practices from Berkshire to Devon. Heavily involved in setting and delivering training sessions to cattle vets and farmers on new innovations, health and welfare. Essential to build strong relationships with both internal and external colleagues to ensure the best service is delivered.

Livestock pharmacovigilance and technical advisor. Providing advice to veterinary surgeons and farmers over the telephone and via email on the use of Zoetis veterinary products. Reporting of suspected adverse events to the veterinary medicines directorate. Oversee investigations and follow up of adverse events. Maintenance of technical product database for use by pan-European Zoetis technical advisors. Member of the NOAH Pharmacovigilance Working Party. Influential in updating and maintaining investigation guidelines and protocols.

Head Nurse responsible for 4 other veterinary nurses and 3 reception staff.Attended management meetings as voice and representative of nursing team.Worked with Evosite Ltd to rebuild and redesign the practice websiteManaged small team within the practice to ensure protocols in place for RCVS Practice Standards scheme including inspection of all 4 practices.Carried out regular one-to-one meetings with all nurses.Encouraged new ideas and innovations from all members of the practice.

• Assisted with start up of new veterinary centre (opened March 2007) and managed both practices. This included interviewing and hiring of new staff, purchasing of new equipment and setting up deals and incentive schemes with pharmaceutical companies.
• Responsible for management of four nurses and one receptionist. Included organising staff rotas, monthly meetings and maintaining communication between all staff members.
• Assisted with setting up Barons Court to gain accreditation to RCVS Practice Standards Scheme, Tier Two (achieved November 2005)
• Assisted with setting up Notting Hill to gain accreditation to RCVS Practice Standards Scheme, Tier One (achieved August 2007).
• Main liaison between the partners to ensure smooth running of both practices.
• Main point of contact for pharmaceutical and pet food company representatives.
• Involved in staff induction, ongoing training of student nurses and receptionists with annual appraisals.
• Running of nurses clinics (obesity / geriatric / puppy)
• Management of accounts.
• Website administration including redesign, updating news articles and featured cases.