I was brought into CRH/Farrans to take part in a team off engineers to assist in the moving off there IT services from in house to Fujitsu managed services, in this role I have had to remotely record users programs used and catalog each users details and programs in order to find the most used software across the company to get packaged for the move. After this the team was broken in two, Team one is responsible for the building off desktops, laptops and loading users software using Microsoft's SCCM. Team 2 is responsible for the physical deployment off the users computers and laptops across the UK and Ireland.

My first roll in Capita was a wireless roll out, my duties on this project were to install the wireless routers allocated to each school from box to location and test wifi coverage across the school, Install Cisco switches to accommodate the newly installed wireless routers. Some days this would be done on my own and other larger sites I would have been the lead engineer of a small team of 2/4 people,this lasted approx 6 monthsMy second roll was to assist sites with issues in the 2 weeks after they had there networks upgraded, this involved lots of duty’s from fixing/installing hardware eg. Printer, scanners, computers and laptops. As well as supporting users that where experiencing issues with the move from Windows XP to Windows 7, this lasted approx 6 monthsMy Third roll was a switch roll out, this involved fitting and wiring in a small pre-configured Cisco router and then testing the router was online and could see the sites domain controller and that it could ping a outside IP, this lasted approx 2 months

My role in BT was to replace desktop computers as part IT refresh/Roll out in all the Civil Service offices around the country and Invest NI's offices. This consisted of data transfers, program and hardware installations and configuring the users profile for programs.

My role in School Support NI was to look after the day to day running of 5 primary schools, Iwas at a school per day and my duties consist of clearing the fault log book, and maintenance of devices (e.g. printers, projectors and I.T equipment) assisting with any other on-site technical issues that occur while on-site, helping out in ICT classes and assisting the IT co-ordinators with purchases and giving recommendations

While working for Northgate Manages Services I was assigned as an Education Field Engineer for the 1st year, after which I was asked to participate as a roll out engineer for a 2 month printer roll out across all Northern Irish secondary schools. After this I returned to my previous roll as a Education Field Engineer, after a few months I was offered the opportunity to move departments to my final roll as a EducationCatalogue Engineer, during this time I helped out the field department from time to time, I also got sent for Promethean white board installation training and from time to time I got asked to assist in the installation of whiteboards,My final roll at Northgate was to carry out various installations of hardware, e.g. printers, workstations switches and other networked devices and to assist in any issues schools may have while I am on site, along with helping out the whiteboard and field teams