An accomplished and results-driven IT professional with a broad range of computer expertise. Experienced in providing both 1st and 2nd level support for servers, network infrastructure, 365 services and applications. Effective communicator who works well independently or as part of a team to meet and exceed business and customer objectives. Possesses outstanding analytical, planning, organizational skills along with an aptitude for problem solving and decision making within high pressure environments and demanding time frames. Quick learner with proven adaptability to new technologies; proficient with Windows OS & 365 technologies.