Ross Catchpole Email & Phone Number

Ensuring that improvement projects and programmes across the Trust are delivered to consistent principles and delivered to improve quality, performance, and financial benefits.I am responsible for assisting in developing and implementing systems and processes that support the delivery of change and transformation across HHFT. I maintain the mechanisms for ensuring that all projects and programmes – their KPIs, benefits plans, quality impacts, performance improvements, financial impacts – are reported on consistently and accurately; that those frontline teams delivering change are supported in planning and delivery; that systems are maintained and discussions supported at a senior management level around prioritisation of improvement.I manage people and financial resources in order to ensure the effective operation of the team and delivery of the objectives.

Basingstoke, England, United Kingdom

Leading on the Planned Care programme for HHFT and working collaboratively with the Hampshire and Isle of Wight ICPCore projects developed and deployed include:Patient initiated follow up (PIFU)Electronic Triage of referrals (ers triage)Clinical Communication CentreVideo AppointmentsThe programme also includes working collaboratively with the local CCGs on the following: Dermatology pathwaysCardiology pathwaysUnilateral tinnitusPost op cataract follow upGlaucoma pathwayUrology continence pathwayMulti sector MDTsEvidence Based Interventions

Successfully promoted to Senior Project Manager following the continued rollout of Video Appointments throughout the Trust.This project which I have led on has enabled a number of our services to continue to deliver care during the Covid-19 pandemic (Please see the list of services the project has supported below) To date I have successfully supported the delivery of over 45,000 video appointments between March 20 and October 20List of services using video appointments:Children's Services (inc. Children in Care, Health Visitors, LAC (Looked After Children), School NursesCCS - Continence Care ServiceDiabetesFallsitalkMultiple SclerosisMSK PhysiosOrthopaedic ChoicePain ManagementParkinson'sPerinatal CommunityPodiatryRespiratoryTertiary Psychiatric ServiceWHENS Enteral FeedingCommunity Mental Health ServicesEating DisordersForensic ServicesFrailty ServicesLearning DisabilitiesMARCMental Health Services (inc. Acute, Adult, CAMHS, Older People's)Palliative CarePsychology Services (inc. EIP)Rapid Assessment UnitTissue Viability

Barton Park

Since starting work within Southern Health as a project manager I have worked on several highly complex Trust wide projects including:-Sharepoint• Created complex and intelligent Sharepoint sites to support all programmes including an online archive. This has reduced the requirement to print by over 50%• Delivered projects valued over 3 million over a 4 year period (see below for more detail)• Introduced the capability to send discharge summaries electronically to GPs within the trust's Adult Mental Health services• Supported the migration of 6000 trust desktops from XP to Windows 7• Introduction of a self-service password reset tool• Upgrading the Trust self-service portal for all IT related incidents and requests • Creation of a DMZ for the Trust to allow collaboration with external partners securely• Installation of a resilient UPS into the Trust’s main data centre• Pilot of tablet devices with various clinical teams using the trust’s main EPR• Expansion of the trust’s backup data centre • Secondary pilot of tablet devices with two clinical teams• Tested the trust’s external facing components with an external company to support the improvement of the trust’s security• Replaced and improved the trust’s existing security and event management system• Upgraded the trust’s existing compellent controllersInfrastructure Programme 17/18 & 18/19• Refresh of 900 laptops throughout the entire Trust • Refresh of the Trust data storage which has reached end of life• Refresh of the Trust servers and creation of a new Hyper V cluster•. Mailbox and PST rationalisation and achieving ISO accreditation to support the NHS requirement to be on a single secure mail system• Rollout if video consultations solution through the entire Trust to support a H&IOW Initiative which is currently supporting staff during the COVID-19/Coronavirus pandemic.

Tidbury Farmhouse

I joined the RiO training team as part of the preparation for the second phase (R1.1) of the roll out to all ICS front line staff. On completion of RiO training I took part in and/or contributed to all aspects of the roll out: • Developing the training programme, • Writing and revising support materials for both trainers and end users, • Liaising with end users at all levels (management and front line staff) ensuring that, where possible, the needs of the project took into account, and met, those of the staff.As requirements within the Technology team, both inside and outside the RiO training team, had changed I became involved in a number of different projects:• Preparation and delivery of RiO R2 roll out to Mental Health and ICS• Laptop roll out to Mental Health and ICS Community staff• Infrastructure Support• Supporting the use of the Trust EPR with external trusts• Introducing ‘read only’ versions of the Trust EPR to Community Hospitals• Running a ‘gold standard’ pilot with MSK

Pirbright Atc

During my time at Torch Hub I gained experience in understanding how people learn how to create and deliver effective training as well as taking responsibility for my own workload and target.I helped to support a programme of training in Maths, English and IT (ECDL and ITQ Level 2 and Level 3). When courses were opened up to dependents of Army personnel NVQs in Customer Service, Team Leadership, Management and Business Administration were added to the curriculum. After the implementation of the new style learning, the centre consistently achieved an average of 20% over target.Responsibilities:Liaise with management and customers to provide a broader range of learning delivery to suit a wider range of delegates’ learningDevelop and deliver new applications training courses to groups of 6 – 10 delegates Provide a high standard of one to one tutor support to aid learners’ self-learningProcess supporting and administrative paperworkMaintain Learner records ensuring that regular Progress Reviews were carried out at the appropriate times Ensure that record keeping and record storage adhered to the Data Protection Act 1998Achievements:Created a variety of events and advertisements to increase the intake for the Army Learning CentreSupported change in the target market resulted in exceeding the learner intake targets by 30%Increased intake of ECDL learners by 30% and pass rates for those learners also increased by 35% Assisted the Torch Hub technical teams in creating a new virus checking software which is now used throughout all Army learning centres worldwide

Farnborough

I became a qualified baker in June 2007 and during my time there worked on the following:Tasks & Responsibilities:Bake stock as required to meet customer requirementsManage weekly stock checksOrder and maintain stock requirements Monitor expiry dates for reduction, therefore reducing wastageCommunicate effectively with customers and managers to provide the best possible serviceManage new members of staff and introduce them to the Bakery production schemeAchievements:Developed a working plan which increased production by 70%Prioritised tasks within the bakery to increase efficiency for all staffLiaised with various managers within the store departments to increase sales, resulting in 35% increase in sales

Farnborough

I started as a sales assistant working part time for Morrison’s Bakery while still in full time education:Tasks• Be first point of contact for customer queries and complaints• Ensure the bakery floor was fully stocked for customers• Prepare products for reduction that were due to expire • Slice and repackage products as requiredAchievements• Reduced wastage by 45% throughout the department

Education record

A-Levels • Media Studies • History

Education record

• English Language - C • English Literature - C • Mathematics – D • Science (Double Award) – D • History – C • Geography (Double Award) –.