- Provide timely and efficient technical assistance to end-users, troubleshooting hardware and software via phone and in-person support. - Demonstrate proficiency in diagnosing and resolving technical problems related to operating systems, applications, and network connectivity. - Use ticketing system to maintain accurate and detailed records of all support interactions, including troubleshooting steps taken and solutions provided, ensuring thorough documentation for future reference.- Demonstrate competency in a diverse range of technologies, including but not limited to Windows and MAC operating systems, Microsoft Office Suite, and Active Directory.- Proficiently image and dispatch hardware including but not limited to computers, laptops, mice, keyboard, and monitors.