Ross Duder Email & Phone Number

Surrey, England, United Kingdom

After spending several years with Firmdale, I decided to make a move to the countryside. Nestled in the picturesque Surrey Hills on a stunning country estate is Beaverbrook Hotel. Joining as Assistant Front Office Manager, I completed a full circle of hospitality experience. In this role, I oversee a team of up to 36 staff members, managing reception, porters, Duty Managers, and night Managers. Additionally, I am responsible for hiring and training all staff members, continuously seeking areas for improvement, and striving to deliver exceptional 5-star service while adhering to and implementing Forbes standards. I also oversea and help with any situation which may arise on this stunning 470 acre estate as well and assisting other departments. Furthermore, myself and the management team work closely with the General, Operations, Housekeeping, Marketing, Reservations, F&B, and Events Managers to ensure our guests have a smooth and memorable Beaverbrook experience.

After several months as a Press Junkets supervisor, I was fortunate to embark on a new journey as a Hotel Duty Operations Manager while continuing to go my role in Press Junkets. In this role, I assumed responsibility for overseeing and supporting all hotel departments, addressing and resolving any issues that arose during my shifts. It also required a thorough understanding of health and safety procedures, along with representing The Soho Hotel as its public face and ensuring our guests have a memorable and 5 star experience

London, England, United Kingdom

After my tenure at Ham Yard Hotel, I transitioned to our sister property, The Soho, where I assumed the role of Group Press Junket Supervisor. Working under the guidance of our Group Press Junket Manager, I led the coordination and organisation of press events and in-house room events for the Firmdale Group across 8 different hotels in London. In addition to selling rooms and event packages, I oversaw the execution of events to ensure client satisfaction and deliver a 5-star service. Furthermore, I managed a team of up to 10+ individuals at once, collaborating closely with all hotel departments.

London, England, United Kingdom

After a few months at Ham Yard Hotel, I was offered the opportunity to enhance my skills through an internal Food & Beverage internship. Throughout this program, I rotated through different departments within the company, such as Room Service, Bar, Restaurant, Events, and Press Junket, gaining a thorough understanding of service operations. Additionally, I coordinated floor teams for press junkets, sometimes overseeing up to 40 rooms and managing a team of 5 or more staff members. Furthermore, I collaborated on our Pop bars, working alongside industry professionals from Dante, Sipsmith, and Rathfinny.

Piccadilly, England, United Kingdom

While completing my studies in Hospitality Management at Ealing, Hammersmith, and West London College, I delved into the realm of hotels. I began working part-time in the events department of The Ham Yard Hotel as an events waiter. This experience exposed me to top-tier guest service, handling various events, managing stock while working closely with the events and sales team