Ross Simon Email & Phone Number

Worldwide, Oo

As the Head of Service Excellence for Deloitte Technology, my team manages a service portfolio of over 75 services across a multitude of technology domains valued at over 700M USD, with a primary focus on delivering high quality and cost effective service to our customers across the Deloitte Network.

Worldwide, Oo

Responsible for driving consistency and excellence into our services. This includes defining the overall global services framework and the conversion of current products into services, as well as the continuous improvement of our approach to services within GTS. Core to his role is the establishment of a rich customer-oriented Service Catalog.

Gb

Provide leadership to a team of IT professionals at varying levels to design, deliver and operate a variety of services to run the business of IT, while maturing the processes and tools utilized to deliver and manage the delivery of IT services to the firm. Co-Led a multi-national team that migrated the global firm to a single instance of ServiceNow for IT Service Management across 5 key service management processes and 150 countries, resulting in significant cost savings >10m USD while achieving an improvement in user experience through improved support processes and capabilities. Implemented additional ServiceNow functionality including IT operational capabilities (Discovery), Project & Portfolio and Asset Management, resulting in costs saving >2m USD annually, while enabling an enterprise IT ERP for our IT teams. Led the design and delivery of an IT Service Management Maturity Improvement Plan for the firm’s global IT function across incident, change, configuration, problem, release management. Resulting in service delivery teams changing behaviors and actions based on the available reporting and overall visibility around service issues and health. Established an offering of tools and services across the firm for application developers, project managers and other similar roles. Capabilities included source code management (Team Foundation Server, GITHUB), application performance (AppDynamics), along with other collaboration (Jira) and DevOps tools (Jenkins). Enabling these teams to spend more time delivering solutions vs preparing. Led the development of internal business cases to secure investment funding to enhance IT business operations and infrastructure capabilities in the range of 30m – 40m annually against other competing business investment requests. Owned and managed the reporting updates to senior leadership including Global Chief Financial Officer.

Gb

Responsible for the architecture design, build-out, operations and budgets of the firm's global technology infrastructure including; Identity management, desktop, mobile, cloud, virtual meeting and messaging services. The shared services portfolio OPEX at 40m USD, and annual investment at 15m USD. Design, delivery and operations of a Global Cloud Program. Implemented a highly successful cloud program delivering, IaaS, PaaS, and container technologies to more than 30 countries. Service included a combination of self service (portal) and API based capabilities to automate the delivery and charge back of cloud workloads. Enabled the business with the ability to rapidly and programmatically deploy applications to the public cloud which is now supporting over 10,000 workloads in both Azure and Google Cloud Platform. Design and Delivery of three regional data centers across the globe to host shared infrastructure services portfolio, back office and line of business applications. Led the migration of 20+ business critical global services to these regional data centers resulting in operational maturity, legal & risk compliance and modernization.Led the expansion of shared services portfolio to include centralized managed desktop services for entire fleet of laptops globally, Wi-Fi authentication services, virtual collaboration services including web casting and media streaming capabilitiesDesign, delivery and operations of the firm’s global identity management systems incorporating authentication, authorization, federation and group management services for over 260,000 internal users and over 200,000 external users (clients). Streamlined end user authentication to a single identity with multi-factors and single sign on to over 1000 applications (internal and 3rd party) across the global firm.

Gb

Directed a team consisting of senior level enterprise, infrastructure and application architects with disciplines in Service Oriented Architecture, Model Driven Architecture, IT Governance, Server Systems, Network and Software Delivery Methodology. Developed and managed enterprise IT roadmap and budget to foster reuse and enterprise thinking, which resulted in multi million dollars of savings.Driver of realizing EA strategy set by lead architect and chief enterprise architect, including training, standards, best practices, guidelines and various others means. Created and drove various EA governance process into our delivery processes to ensure compliance to EA principles, standards, and strategy.Designed and Implemented SOA strategy for US firm which consisted of governance, budgetary, and technology changes, resulting in substantial cost saving via re-use. Led the development and maintenance of technology and development standards to drive down operational costs and ensure repeatability.

Gb

Directly manage team consisting of senior level systems architects with disciplines in servers systems, messaging and groupware, identity management, application and web servers, storage management, and client systems.

Gb

Manager of a team with 7 direct reports of various levels from specialist to senior engineer. Managed all design aspects server infrastructure, which included providing standard builds and process across the enterprise. Designed, implemented, and operations of e-business infrastructure which provided Single Sign, Directory Services, and Meta Directory services to various enterprise applications.

Gb

Develop and maintain PwC NT 4.0 Server Build, which is the method that all PwC production NT Servers get built. This includes Notes Servers, Infrastructure servers, File & Print Servers, and Application Servers. Delivery of the firm’s first Internet based VPN solution including broadband and local dial-up access capabilities resulting in substantial costs saving over legacy 1-800 dial in solution

New York, New York, Us

New York, Ny, Us

Bethesda, Md, Us