Ross Frame Email & Phone Number

Prestwick, Scotland, United Kingdom

• Managed day-to-day operations of a restaurant and 2 bars, overseeing ordering and team management.• Implemented efficient inventory control systems to optimize stock levels and reduce waste.

Glasgow, Scotland, United Kingdom

• Managed day-to-day operations at Jungle Rumble & One Under, overseeing stock control, payroll, and team management.• Strategically planned promotions and logistics to enhance business operations and customer experience..promoted to manager and helped design and launch a new site

Prestwick, Scotland, United Kingdom

• Developed and executed marketing strategies for The Eagle Tavern, resulting in an increase in foot traffic and sales.• Implemented new promotional campaigns to drive customer engagement and loyalty, leading to a increase in repeat customers.• Collaborated with the management team to enhance the overall guest experience through improvements in decor and product offerings.

Kilmarnock, Scotland, United Kingdom

• Ensured seamless testing process at Mitie testing site in Kilmarnock, Scotland.• Managed test subjects professionally, booking them in and directing to self-testing area.• Reduced traffic congestion, enforced social distancing, and administered tests correctly.

Remote

• Provided exceptional customer service to IKEA customers by addressing product-related inquiries and issues.• Assisted customers with delivery problems, assembly questions, and product recommendations.• Achieved high customer satisfaction ratings through effective problem-solving and communication skills.

Prestwick, Scotland, United Kingdom

• Managed a team at The Buf Prestwick, overseeing late night bar and restaurant operations.• Spearheaded event planning and social media marketing strategies to increase venue visibility and engagement.• Utilized analytics to optimize social media platforms, resulting in a significant increase in followers and interactions.

Ayr, Scotland, United Kingdom

• Managed bar operations, including stocking, serving, cash handling, and team supervision at Harleys and Furys.• Promoted to assistant manager, overseeing staff training, team management, and venue operations at Beatbox Leisure Ltd.• Successfully transformed Vinyl into a popular hotspot, handling social media, event management, and marketing.

Ayr, Scotland, United Kingdom

• Managed sales in lighting and rug departments, assisting in men's wear, kitchen essentials, and restaurant.• Developed skills in till operations, money handling, display design, and product building.• Contributed to enhancing customer experience and increasing sales revenue at Hourstons Of Ayr.