Following 10 years of professional employment in the travel industry, I have set up Your Limitless Travel. An independent online travel agency with the backing of Hays Independent Group and Holidaysplease Ltd. Currently manning and creating all website content and marketing material, as well as creating tailor-made holiday itineraries.

I have offered my services to multiple agencies and companies on a freelance basis for event and tour management. This has seen me lead various large groups (up to 1500) people on trips across the globe on personal group tours, to running operations and events for large scale events. Responsibilities saw me managing teams and overseeing venues, allocating tickets to major sporting events, and general management in the execution of successful delivery.

Working within a team of 4 Managers, 2 Assistant Managers and 6 Supervisors, we managed and oversaw a team of 130+ front line Guest Services staff across 3 locations, dealing with direct face to face guests at North Americas largest ski resort. Our main duties were to process guest’s passes/tickets and access to the mountain. My responsibilities include but are not limited to: recruiting, training, performance management, payroll and timesheets, mentoring and development of staff to ensure they are empowered with essential tools to deal with any situation. I was also in control of dealing with customer complaints and working with staff on resolutions to ensure all parties were happy with the final results.

Working within a team of 4 Managers, 2 Assistant Managers and 6 Supervisors, we managed and oversaw a team of 130+ front line Guest Services staff across 3 locations, dealing with direct face to face guests at North Americas largest ski resort. Our main duties were to process guest’s passes/tickets and access to the mountain. My responsibilities include but are not limited to: recruiting, training, performance management, payroll and timesheets, mentoring and development of staff to ensure they are empowered with essential tools to deal with any situation. I was also in control of dealing with customer complaints and working with staff on resolutions to ensure all parties were happy with the final results.

Managing a team of 5, as a department we were in charge but not limited to, handling all guest service enquiries for items such as Transfers, Lift Passes, Ski Lessons, Backcountry Tours, Snowmobile Tours and much more. We would handle enquiries received my mail, phone or any other avenues. On top of the day to day department role as supervisor, I was in control of working with the Marketing Department to ensure all services were communicated with Guests through multiple channels to ensure maximum enquiries and revenues. I worked between management and my team to set targets and ensure product training was being constantly updates across wide spread products. I personally dealt with any customer complaints to ensure a smooth and effective resolution was found with minimal cost to the business. I was also in charge of communicating between the business and suppliers to ensure all bookings made are done seamlessly and renegotiating commissions to increase profits where appropriate.

Contracted to develop a sales department for this young and developing business. Previously being ran by the Managing Director and Operations Manager. Due to rapid growth it was deemed necessary to grow internally to manage increasing pressures. I was in control of introducing CRM Systems, recruiting of a new sales team as well as their training, personal development and targets. Working closely and reporting directly to the Managing Director we established ways of streamlining business process, researching new products as well as avenues to market. Along with the MD we researched and attended travel conventions and shows, as well as researched and implemented new systems to add value to the business.

Based from one of their Sydney stores the role initially was as a sale and travel advisor, however saw me step up to interim store manager for the final two months prior to returning to the UK. The role was to predominantly work with clients planning their travel across Asia, Australia, New Zealand and the Pacific Islands. With the use of Website Travel (booking/CRM system) I was responsible for planning, quoting, booking and processing all enquiries and confirmations directly with mine or other colleague’s bookings to achieve the stores weekly/monthly targets. As interim manager I was then also responsible for smooth and efficient cash flow and store processes, as well as ongoing training and streamlining within the store. I was also responsible for increasing enquiries and conversions from working with local businesses and various avenues to increase numbers and ultimately profits.

As part of the Corporate Sponsorship between Gullivers Sports Travel and The Rugby Business Network, I have been appointed to set up and lead the RBN Travel Club. The aim is to incorporate RBN events around the world linked to international sporting events. So you and your business's can travel with us to Hong Kong to meet our International RBN Members before enjoying the worlds most popular 7's tournament.

A new role created on my success in the playing tours department specifically on a B2B basis, I was employed to develop both Agent and Corporate arms of the business from; setting up and contracting products, pricing structures with the commercial and operations team, as well as researching and developing new avenues of sales and leading the contraction of business strategies with all departments. I also worked with the Tui Legal Team to develop and effective contract new distributors in for both Agent and Corporate redistribution and manage these relationships effectively. This role also saw me project manage the initiation of numerous new booking portals, CRM Systems, business process as well as sales training of a new department. Gullivers Corporate• Approach/network/drive businesses to book supporter’s packages through GST as incentives for their staff motivation. Create proposals and meet with prospective buyers to engage them in using the GST product range for motivational prizes etc.• Using Gullivers core products to develop and add additional inclusions to increase value to packages to achieve higher sales through corporate and business travel.• Push the sale of hospitality packages to business/commercial users around core product to be offered to individuals/senior management both within and externally to Tui. These can also be used as an ‘up-sell’ by current sales/ops team to add value to personal touring.• Aid commercial team on Loyalty Program to incorporate business spends.• Handle all contracting, logistics and operations of hospitality products operated by Gullivers.Global Agents Management• Identify and develop new relationships with overseas agents to offer both playing and supporters packages to increase passengers travelling on Gullivers events.• Increase offerings/packages/products with agents for both Supporter and Playing Tours.• Manage agent commission structures and incentives agreements with all third party resellers.

• Following my success with Teamlink I was transferred to work on behalf of a larger sister companies within the TTSS Ltd sector (part of Tui Travel) Gullivers Sports Travel, in which I was appointed as the International Specialist. Using the same reservation/reporting systems as before, my new role was to work with all international (overseas) clients to not only sell tours however to also run the operation of each tour. • This position saw me not only working directly with overseas groups, however working with agents based across the world to sell and organise tours mainly to UK and Europe along with many other destinations. • I was in charge of running and monitoring my own desk with regards to generating new sales leads and opportunities in order to reach sales targets, along with being set an operational target where I was focused on the upselling of inclusions and negotiating best rates to increase GP post point of sale. • It was also my responsibility to follow up with groups and agents post tour to gather feedback so that I can assess the strengths and weakness in order to improve upon the products being offered and organised. • In order to stay ahead of the market place, it was within my remit to research/develop new products and structure the best strategy to advertise to new and existing clients in order for us to keep our market leader status.• The role has taught me the importance of clear and concise communication, especially in difficulty situations when dealing with customers whose first language is different to myself, and the importance of looking at attention to details throughout the entire sales and operations process.

• The role consisted mainly of selling tailor made sports tours to school/club/military sports groups that wished to travel to any destination worldwide to play sport. • I would handle enquiries from the first outset in which I would have to discuss options, use a reservation system to calculate a quote before setting up a presentation for the club. I would then guide and assist the clubs through the booking procedure before passing to the operations team. Enquiries were mainly generated through the Teamlink Website, or through new business calls and direct mailings set about as a company or via each individual sales person. • All the above had to adhered to Tui Travel policies and reservation/reporting systems, with using TRAVELINK for generating quotes along with reporting sales figures on MAXIMISER in which I was set monthly and annual targets which were met on a regular basis. • Aswell as the sales process, I was involved with the development of daily/monthly/quarterly marketing strategies to generate new business opportunities along with my regular account holding. I was also lucky enough to be with Teamlink during the process of setting up a new Website in which I played a large role in the development, loading and design of.

• My main duty while working for this large international organisation was to manage a healthy list of quality applicants for a range of temporary assignments for our client lists, in which all applicants had to be highly safeguarded as dealing in the care sector• Along with this I had to make regular business calls in order to identify new business opportunities and to develop a solid relationship and negotiate terms of business to achieve new sales. This was then maintained with the supply of quality staff to try and increase sales revenue. • I have also achieved large success with increasing business revenue and profit through account management of existing national and local contract’s, with my major success being with my management of local authorities contracts• I have gained large success and great sales experience and skills in which I believe can be easily transferred across many sectors. Also I am comfortable in setting my own targets along with meeting business expectations