Ross Griffiths Email & Phone Number

Hereford, England, United Kingdom

Following 10 years of professional employment in the travel industry, I have set up Your Limitless Travel. An independent online travel agency with the backing of Hays Independent Group and Holidaysplease Ltd. Currently manning and creating all website content and marketing material, as well as creating tailor-made holiday itineraries.

Various

I have offered my services to multiple agencies and companies on a freelance basis for event and tour management. This has seen me lead various large groups (up to 1500) people on trips across the globe on personal group tours, to running operations and events for large scale events. Responsibilities saw me managing teams and overseeing venues, allocating.

Whistler, British Columbia, Canada

Working within a team of 4 Managers, 2 Assistant Managers and 6 Supervisors, we managed and oversaw a team of 130+ front line Guest Services staff across 3 locations, dealing with direct face to face guests at North Americas largest ski resort. Our main duties were to process guest’s passes/tickets and access to the mountain. My responsibilities include.

Whistler, British Columbia, Canada

Working within a team of 4 Managers, 2 Assistant Managers and 6 Supervisors, we managed and oversaw a team of 130+ front line Guest Services staff across 3 locations, dealing with direct face to face guests at North Americas largest ski resort. Our main duties were to process guest’s passes/tickets and access to the mountain. My responsibilities include.

Niseko, Japan

Managing a team of 5, as a department we were in charge but not limited to, handling all guest service enquiries for items such as Transfers, Lift Passes, Ski Lessons, Backcountry Tours, Snowmobile Tours and much more. We would handle enquiries received my mail, phone or any other avenues. On top of the day to day department role as supervisor, I was in.

Hereford, United Kingdom

Contracted to develop a sales department for this young and developing business. Previously being ran by the Managing Director and Operations Manager. Due to rapid growth it was deemed necessary to grow internally to manage increasing pressures. I was in control of introducing CRM Systems, recruiting of a new sales team as well as their training, personal.

Sydney, Australia

Based from one of their Sydney stores the role initially was as a sale and travel advisor, however saw me step up to interim store manager for the final two months prior to returning to the UK. The role was to predominantly work with clients planning their travel across Asia, Australia, New Zealand and the Pacific Islands. With the use of Website Travel.

As part of the Corporate Sponsorship between Gullivers Sports Travel and The Rugby Business Network, I have been appointed to set up and lead the RBN Travel Club. The aim is to incorporate RBN events around the world linked to international sporting events. So you and your business's can travel with us to Hong Kong to meet our International RBN Members.

• A new role created on my success in the playing tours department specifically on a B2B basis, I was employed to develop both Agent and Corporate arms of the business from; setting up and contracting products, pricing.
• Approach/network/drive businesses to book supporter’s packages through GST as incentives for their staff motivation. Create proposals and meet with prospective buyers to engage them in using the GST product range for.
• Using Gullivers core products to develop and add additional inclusions to increase value to packages to achieve higher sales through corporate and business travel.
• Push the sale of hospitality packages to business/commercial users around core product to be offered to individuals/senior management both within and externally to Tui. These can also be used as an ‘up-sell’ by current.
• Aid commercial team on Loyalty Program to incorporate business spends.
• Handle all contracting, logistics and operations of hospitality products operated by Gullivers.Global Agents Management

Tewkesbury

• Following my success with Teamlink I was transferred to work on behalf of a larger sister companies within the TTSS Ltd sector (part of Tui Travel) Gullivers Sports Travel, in which I was appointed as the International.
• This position saw me not only working directly with overseas groups, however working with agents based across the world to sell and organise tours mainly to UK and Europe along with many other destinations.
• I was in charge of running and monitoring my own desk with regards to generating new sales leads and opportunities in order to reach sales targets, along with being set an operational target where I was focused on the.
• It was also my responsibility to follow up with groups and agents post tour to gather feedback so that I can assess the strengths and weakness in order to improve upon the products being offered and organised.
• In order to stay ahead of the market place, it was within my remit to research/develop new products and structure the best strategy to advertise to new and existing clients in order for us to keep our market leader.
• The role has taught me the importance of clear and concise communication, especially in difficulty situations when dealing with customers whose first language is different to myself, and the importance of looking at.

Derby, United Kingdom

• The role consisted mainly of selling tailor made sports tours to school/club/military sports groups that wished to travel to any destination worldwide to play sport.
• I would handle enquiries from the first outset in which I would have to discuss options, use a reservation system to calculate a quote before setting up a presentation for the club. I would then guide and assist the.
• All the above had to adhered to Tui Travel policies and reservation/reporting systems, with using TRAVELINK for generating quotes along with reporting sales figures on MAXIMISER in which I was set monthly and annual.
• Aswell as the sales process, I was involved with the development of daily/monthly/quarterly marketing strategies to generate new business opportunities along with my regular account holding. I was also lucky enough to.

• My main duty while working for this large international organisation was to manage a healthy list of quality applicants for a range of temporary assignments for our client lists, in which all applicants had to be.
• Along with this I had to make regular business calls in order to identify new business opportunities and to develop a solid relationship and negotiate terms of business to achieve new sales. This was then maintained.
• I have also achieved large success with increasing business revenue and profit through account management of existing national and local contract’s, with my major success being with my management of local authorities.
• I have gained large success and great sales experience and skills in which I believe can be easily transferred across many sectors. Also I am comfortable in setting my own targets along with meeting business expectations

Bsc, Sport And Exercise Science

Education record