* Support all inbound and outbound activity as first point of contact for members, prospects and other resources as required (i.e. phone, email, and written communication). * Conduct outbound calls for membership growth, cost recovery and development. * Supports membership retention and cost recovery efforts through documentation, collection, and other customer service activities.* Provide support for Data Integrity initiatives through reporting and validation of member data. * Maintain and updates reports as requested or required for analysis for member activity.* Liaise with other internal departments (i.e. Finance, Implementation Services, Healthcare) as required.* Ensures ongoing understanding of current and emerging technologies and services provided by GS1 Canada* Perform various other duties as delegated or assigned

* Originally joined this leading manufacturer of desktops and notebooks as an Inside Sales Representative. Obtained 110% of revenue targets before transitioning to a Sales Support role.* Worked exclusively and extensively with a Project Manager in the implementation of a telephony based Customer Satisfaction Survey that was launched in America, Canada and India. * Trained and mentored a team of Sales Support Representatives dedicated to the Customer Satisfaction Survey project. * Oversaw and delegated daily work assignments for staff. Ensured staff on the assignment met and exceeded daily targets as assigned by Project Manager.* Assisted the Project Manager with the hiring of new staff to the project. * Managed and maintained all relevant reports in regards to Customer Satisfaction Surveys.* Prepared and presented weekly results to an Executive team in a weekly meeting. These meetings have led to substantial process improvements for the company. Continually worked with Executives and Management to find ways to enhance the customers ordering experience. * Utilized the data that was obtained to assist the Project Manager with implementing new process' that helped increase overall Customer Satisfaction scores of Lenovo Americas from 60% to 80%.* Played a leading roll in the transition from a telephony based survey to a web based survey that evaluated the customer's entire ordering experience. The web base survey has subsequently launched in all geographic markets that Lenovo operates in.